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Corinna Wang
 
August 19, 2019 | Corinna Wang

Bug Fix: Gateway Timeout for Email Blasts

We know how important email marketing is for your Ecommerce business - and your DTC efforts as a whole. Over the past few days, some of you have reported intermittent timeouts while large email blasts were being executed. 

 

This issue has now been fixed by extending the timeout period to ensure that all of your planned emails can be sent to your clients, without interruptions. 

 

 

Corinna Wang
 
August 19, 2019 | Corinna Wang

Bug Fix: Google + Social Button Removed

As of April 2, 2019, Google depreciated Google+ for consumers. Since Google is no longer supporting the API for the social sharing widget, we have removed it from both your product pages and blog pages.

No action is needed, but you may notice that the Google+ widget no longer displays with your other social sharing widgets. 

Corinna Wang
 
July 17, 2019 | Corinna Wang

Bug Fix: Social Dashboard

As we continue to strive to increase your customer insights across the platform, we understand that the current social dashboard is not providing the majority of you with enough quality information.

You may have noticed that there were intermittent issues recently and upon deeper investigation we determined that we need to disable this tool. This allows us to focus our efforts on providing you with other more powerful customer solutions, which are coming in the near future.

Stay tuned!

WineDirect Team
 
June 19, 2019 | WineDirect Team

Bug Fix: Email Address Required on POS for Event Ticket Purchasers

We are now requiring an email address for receipt orders placed on the POS that contain event tickets. 

We have eliminated a bug that previously caused customers who purchased event tickets in your tasting room from not recieving an email confirmation with their PDF ticket.

Time Posted: Jun 19, 2019 at 8:45 AM
Carly Imhof
 
March 27, 2019 | Carly Imhof

Bug Fix: Entering a Custom Tip in the POS

Now, your customers can more easily enter a custom tip amount using the POS. When they click into the custom tip field, the $0.00 placeholder will disappear automatically and they can start typing their desired tip amount right away. Customers no longer need to delete "$0.00" from the field in order to enter a tip for their host.

Here's what the field looks like before you click the custom tip field:

POS Custom Tip Line

This enhancement, requested through WineDirect Ideas, eliminates confusion and ensures that your hospitality team members are accurately rewarded for their hard work

> Learn more about POS tips here.

Carly Imhof
 
March 13, 2019 | Carly Imhof

Bug Fix: Clearing a Contact From Your Cart in the POS

You can now use the Clear Contact button in the POS to clear the contact associated with a purchase mid-transaction. This can be useful when customers change their minds about which person in a group is paying the bill, for example.

You can access the Clear Contact button under the contact's name in the upper right of your screen:

Previously, the Clear Contact button would clear both the contact and the wines that had been added to the order. You can still accomplish this, if needed, by clicking the Clear Cart button, which clears the contact and all items on an order.

On the POS screen, you'll see this button here:

This update also ensures that you can successfully put a Guest Customer order on hold, then resume it and process it without the order being quarantined. All you have to do is click Clear Contact after resuming an on-hold order in the POS. The order will be processed under Guest Customer with your winery listed as the billing address, which passes compliance.

Previously, Guest Customer orders placed on hold converted to No Name orders with no billing address, causing them to be quarantined.

Carly Imhof
 
August 23, 2018 | Carly Imhof

Bug Fix: Search Filters in the POS

POS search parameters set within Order Manager now apply to all pages of your search when you are searching orders, whether marked for pickup, shipping or on hold.

We have eliminated a bug that previously caused parameters of Order Manager searches to clear themselves each time you clicked Next Page. This saves extra time and steps when reviewing your open orders!

Carly Imhof
 
August 6, 2018 | Carly Imhof

Bug Fix: POS Tips in Moneris Payment Gateway

Wineries in Canada using the Moneris payment gateway can now accept tips using WineDirect's POS. We have eliminated a bug that previously caused the tip screen to error out.

This should make the checkout process more seamless for your customers, and ensure that your team members' tips are accurately captured!

Adrienne Stillman
 
July 16, 2018 | Adrienne Stillman

Bug Fix: iOS 11.4.1 and MagTek iDynamo / cDynamo credit card swipers

Apple has recently released a software update iOS 11.4.1

With this new version, Apple has resolved a bug that caused intermittent connection issues with MagTek's iDynamo and cDynamo swipe credit card readers. If you use either of these in conjunction with your POS iPad or iPhone, we recommend updating these devices.

> Learn how to update the iOS software on your iPhone or iPad.

Time Posted: Jul 16, 2018 at 8:51 AM
WineDirect Team
 
July 6, 2018 | WineDirect Team

Bug Fix: Changes to Discount Columns in Quickbooks V2 Report

In order to facilitate Quickbooks reporting via Transaction Pro Importer, we have made two changes to the columns included in our Quickbooks V2 Report:

  1. Column AO has been renamed Item Discount (instead of Discount) and provides the discount amount PER ITEM. 

  2. We have added a new column (Column BB) titled Discount. This column provides the TOTAL discount applied across the entire order.

This change enables you to report on your discounts in Quickbooks using Transaction Pro Importer.

If you are using Transaction Pro Importer to upload data into Quickbooks, we recommend you adjust your mapping settings to take advantage of this bug fix.

Here is a sample mapping we recommend: 

Please note this bug fix applies to WineDirect's New Reports ONLY. Our old reports have not changed.

Time Posted: Jul 6, 2018 at 8:18 AM