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Brandon Harvie
 
November 22, 2022 | Brandon Harvie

Fix: Google Maps Error for Contact Address

If you recently attempted to add an address for one of your contacts, you may have noticed an error message with the Google autocomplete reading, "This page can't load Google Maps properly."

We have implemented a fix, and you should no longer encounter this error while adding or modifying a contact.

We appreciate your patience as our team worked diligently for a quick solution. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Time Posted: Nov 22, 2022 at 11:08 AM Permalink to Fix: Google Maps Error for Contact Address Permalink
Brandon Harvie
 
October 28, 2022 | Brandon Harvie

Fix: POS Orders Reflecting Higher Order Total

If you use WineDirect POS, you may have noticed a rare issue where the order total would not correctly correlate with the order. This issue may have included additional scanned items added to an order after completing and not starting a new one. We have implemented an update that addresses this issue, which consists of the following improvements:

  • Increases the accuracy of order totals in POS
  • Improves overall reliability – the accuracy of items added to the cart

This update is now live and requires no action from you. We appreciate your patience as our team worked diligently for a swift solution. WineDirect is committed to providing a seamless buying experience for you and your customers - especially during the busy holiday shopping season.

Time Posted: Oct 28, 2022 at 11:23 AM Permalink to Fix: POS Orders Reflecting Higher Order Total Permalink
Brandon Harvie
 
October 21, 2022 | Brandon Harvie

Fix: API Rate Limiting Reimplemented

Update - Thursday, October 27th, 3:00 PM PST:

We originally planned to re-implement the rate limits on Wednesday, October 26th. Some wineries noticed issues when we tried to re-implement the rate limits. We have rolled back the update and are currently investigating the matter. Our team is working diligently towards a fix.

If you have questions about the re-implementation or are having any issues with rate limits, please feel free to contact support@winedirect.com for assistance. We appreciate your patience.


If you have previously tried to return a large set of data via our webservices, you may have noticed an error with the request. This was caused by our infrastructure being overwhelmed by repeated requests and our rate limits not functioning correctly. We have re-implemented our rate limits to help prevent these errors and improve overall platform performance. These rate limits are:

 

  • Number of maximum concurrent requests per username per second: 6 requests
  • Number of maximum requests per username at the last minute: 300 requests

 

As this change can be crucial for some wineries, we wanted to ensure we let wineries know ahead of the change. We plan to make this change on October 26th @ 5:00 am PST.

For more information about rate limits, check out the documentation.

If you have any questions, please get in touch with support@winedirect.com, and we will be happy to assist.

Time Posted: Oct 21, 2022 at 10:46 AM Permalink to Fix: API Rate Limiting Reimplemented Permalink
Brandon Harvie
 
September 12, 2022 | Brandon Harvie

Fix: Pending Orders Bug

We have recently implemented an automatic process to verify order status within WineDirect. Your winery may have noticed that some of your orders were left on a pending/pending status, even though they were completed orders. Moving forward, we now have a more robust and automatic tool to handle issues like these to ensure your reporting and accounting is consistent.

No manual intervention or additional setup is needed. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Time Posted: Sep 12, 2022 at 10:50 AM Permalink to Fix: Pending Orders Bug Permalink
Brandon Harvie
 
August 3, 2022 | Brandon Harvie

Fix: Increase SearchOrder Results from 100 to 5000

If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.

 

To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.

 

If you have any questions about this change, please contact support@winedirect.com.

Time Posted: Aug 3, 2022 at 10:53 AM Permalink to Fix: Increase SearchOrder Results from 100 to 5000 Permalink
Corinna Wang
 
June 30, 2022 | Corinna Wang

New: Point of Sale App Version

Great news! We are publishing a new version of our POS app on the Apple App Store, in anticipation of supporting a new EMV Bluetooth card reader for your tasting room. Please note that the App functionality has not changed outside of adding additional functionality to support the new card reader.

If you are setting up a new terminal in your tasting room, you may notice a few references to this card reader, called VivoPay. You can ignore this if you are not a member of the initial closed beta group, simply uncheck the 'Is New Vivo Pay Terminal' during your setup process if you are setting up a Move 5000 device.

If you have any questions, you can always reach out to support@winedirect.com. Thank you!

Time Posted: Jun 30, 2022 at 2:01 PM Permalink to New: Point of Sale App Version Permalink
Corinna Wang
 
June 16, 2022 | Corinna Wang

Fix: Loyalty Points

If your winery uses loyalty points, you may have noticed some of your customers not accruing their points with some orders, or having those points deducted when initiating a partial refund. We have recently completed development on a loyalty points updater process that fixes two scenarios with loyalty points - the first is when an order does not accrue loyalty points, and the second is when an order with loyalty points is partially refunded.

What this process does is it looks for orders that did not accrue loyalty points and applies it automatically. In addition, this program also fixes the issue with partially refunded orders having all their loyalty points deducted. This process will add the correct number of points back to those partially refunded orders.

No manual intervention or additional setup needs to be completed. We hope your customers can continue to enjoy their loyalty points programs!

Time Posted: Jun 16, 2022 at 3:53 PM Permalink to Fix: Loyalty Points Permalink
Brandon Harvie
 
May 31, 2022 | Brandon Harvie

Update: Web Service Update

UPDATE - June 9th, 2022: 

We originally planned to deploy a change to our web service APIs on June 13th. Since the email was sent out, some of our partners have discovered issues we did not foresee, and we are postponing the web service deployment. Our team is working diligently towards a fix.

If you have already updated your APIs, we recommend reverting to the existing setup of web services until we have more information.

If you have questions about the deployment delay, please feel free to contact edwin.lo@winedirect.com for assistance. We appreciate your patience.


As part of our commitment to continuous improvement of the WineDirect platform, we are implementing some changes to our web services to ensure API calls continue to flow automatically. Any integrations that use the below endpoints will need to be updated by June 13th.

Changes will be applied to the following endpoints:

  • OrderService v300
  • OrderService v301

And only on these methods:

  • SearchOrders()
  • GetOrderDetail()

We will be converting the OrderNumber attribute from a double to a string for these methods.

Any integrations that use the previously mentioned methods will need to be changed. The deadline for the changes is June 13th.

We sincerely appreciate your understanding and co-operation. If you have any questions, please feel free to email edwin.lo@winedirect.com, and we will get back to you shortly.

Time Posted: May 31, 2022 at 10:52 AM Permalink to Update: Web Service Update Permalink
Brandon Harvie
 
April 20, 2022 | Brandon Harvie

Fix: WorldPay Payment Integration

For those wineries using WorldPay and have seen disruption in their service, our apologies as we understand your frustration. We have reached out to the WorldPay team on multiple occasions but have not received any updates on their end.

Going forward, we recommend that WorldPay users switch to our fully-integrated payment processing solution, WineDirect Payments, which includes:

  • Enhanced security
  • Exclusive features
  • Unparallel customer service
  • Low rates

>>Learn more about WineDirect Payments here.

Time Posted: Apr 20, 2022 at 3:00 PM Permalink to Fix: WorldPay Payment Integration Permalink
Brandon Harvie
 
March 30, 2022 | Brandon Harvie

Fix: ShipCompliant & EasyShip Integration

If your winery uses EasyShip with ShipCompliant, you may have noticed some synching issues over the past few months. We are happy to report that ShipCompliant has rolled out a fix for the integration. You can look forward to having tracking numbers synching with the EasyShip source code. >>Click to view more about EasyShip

 

If you continue to have issues with using EasyShip alongside ShipCompliant, please reach out to ShipCompliant here.

Time Posted: Mar 30, 2022 at 10:05 AM Permalink to Fix: ShipCompliant & EasyShip Integration Permalink