Corinna Wang
April 1, 2021 | Corinna Wang

Deactivation: Customer Capture Feature

We are deactivating the beta feature 'Auto Digital Receipts', also known as 'Customer Capture'. This was rolled out to in beta to a few tasting rooms as a way to streamline the digital receipt process during a Point of Sale transaction.

While this was a successful trial of the concept, due to a low rate of matches found in our system our product team will discontinue it at this time and will be further assessing where to take this feature in the future to provide maximum benefit to you.

We will deactivate this feature on your Point of Sale on Thursday April 8th.

No action is required, and you may notice you will no longer have Guest Customers automatically presented with matches based on prior credit card scan in the WineDirect system. You and your staff can continue asking fist-time customers to either provide their email or enter it into the system on their behalf to send digital receipts.

Time Posted: Apr 1, 2021 at 8:13 AM
Corinna Wang
March 29, 2021 | Corinna Wang

Fix: Product SKUs Within A Product Bundle

If you use Product Bundles, you may have noticed intermittent cases of duplicated items within a bundle. We have now implemented a fix to prevent the specific scenario of multiple presses of the ‘Save Changes’ button unintentionally creating duplicate entries when adding items to the bundle. 

We appreciate your patience as we worked through this complex and intermittent issue.


Time Posted: Mar 29, 2021 at 2:00 PM
Corinna Wang
March 24, 2021 | Corinna Wang

Fix: Missing Order Information for Web Service Orders

After vigorous investigation and monitoring, our team has confirmed that orders upserted into the WineDirect system using a web service integration, including RMS users, are no longer missing data.

Please note that affected orders (starting March 9th) will need to be resent from the integrated application to correct for the previously missing payment and order item information.

Thank you for your patience as we worked to solve this issue with our 3rd party web services partners.


Time Posted: Mar 24, 2021 at 1:15 PM
Corinna Wang
March 3, 2021 | Corinna Wang

Fix: Easy Ship UPS Shipping Status Updates

We recently implemented a fix for an intermittent issue causing some orders using Easy Ship UPS setup to remain with a "Pending Carrier Pickup" shipping status, resulting in the “Order Has Shipped” tracking notification email failing to trigger.

We apologize for any confusion and inconvenience caused to wine club members and customers who received this delayed and in some cases duplicate notification. We are continuing to monitor while implementing additional performance improvements with UPS.

Time Posted: Mar 3, 2021 at 9:27 AM
Corinna Wang
March 3, 2021 | Corinna Wang

Fix: Loyalty Points in Australia

If your winery is in Australia, you may have noticed the Loyalty Points feature was unavailable over the past couple of weeks to both you and your end consumer.

Our team has now implemented a smart fix for this error and going forward the service will automatically reboot in the case of any disruption. We apologize for the inconvenience and are committed to enhancing the platform with updated technology.

Time Posted: Mar 3, 2021 at 3:48 AM
Corinna Wang
February 5, 2021 | Corinna Wang

Fix: Cleaning Lists

You may have noticed the Clean List tool was placing your lists into a queue, without completing a full clean of your contact's email addresses. Our team investigated and implemented a fix, ensuring that all backlogged clean jobs have now been completed. No action is needed and you can continue to clean lists and executing email campaigns as usual. 

Time Posted: Feb 5, 2021 at 3:56 PM
Corinna Wang
January 25, 2021 | Corinna Wang

Fix: 'Order Has Shipped' Tracking Notification Email

If your winery uses Future Ship dates, you may have noticed your 'Order Has Shipped' tracking notification email was sending intermittently for those orders.

We have now identified and updated the criteria for those emails to continue executing automatically. Over the next few days, we will continue monitoring and verifying that tracking emails for orders with a set Future Ship Date are consistently sending.

Thank you for your patience as we identified the root cause to ensure a permanent fix was implemented so that your customers can continue to get pertinent tracking information via email.


Time Posted: Jan 25, 2021 at 9:51 AM
Corinna Wang
September 29, 2020 | Corinna Wang

Now: Updated Bottle Deposits in British Columbia

You may have heard that starting October 1st deposits for containers over 1L (Magnums) are going from $0.20 to $0.10 in British Columbia. 

WineDirect has taken steps to update our back end system on October 1st to ensure you are charging the correct bottle deposit fee going forward. Since this change will happen automatically, there is no action is needed from you.

>Learn more from Return-It here 

We look forward to continuing to support you and your DTC business.

Time Posted: Sep 29, 2020 at 3:54 PM
Corinna Wang
September 21, 2020 | Corinna Wang

Fix: 3 Updates

Over the past few weeks, our team has cleaned up some minor bugs across the platform. These fixes are part of our ongoing commitment to improve our software and give you the best experience as you grow your DTC business.

1. Default Shipping Strategy Fix

We have now fixed a bug affecting default shipping strategies in the new Products section. Previously, if a product was set to use a default shipping strategy and then you updated the default, the product no longer continued to use the default.  Instead, the product populated the name of the prior shipping strategy default rather than what was currently set to default.

With this fix you can be assured that your default shipping strategy will dynamically update across all products, if they are set to use a default shipping strategy.

2. Alphabetical Product Listings

We have now implemented alphabetical Product listing filters. This should speed up your workflows and help you complete tasks quicker.

3. Contact Status Updates

We have updated the way that Contact Status is populated. Previously, with dated holds & cancellations the Contact Status wouldn't dynamically update after that future date passed. With this fix, we have retroactively fixed all incorrect Contact Status fields and it will be updated going forward as a sync will happen every night to ensure this field is up-to-date and accurate.

Stay tuned for more fixes and keep the ideas coming in the Ideas Forum!

Time Posted: Sep 21, 2020 at 1:52 PM
Corinna Wang
August 12, 2020 | Corinna Wang


If your winery uses PINs on the Point of Sale, you may have noticed some latency when trying to login last week. A small group of you were intermittently unable to login while using PINs.

Our team investigated the cause and have implemented a fix by upgrading our infrastructure. No action is needed on your part and you and your staff can continue to login using PINs as you normally do.

Time Posted: Aug 12, 2020 at 11:14 AM