Fix: Multiple Refunds with Zeamster

If you use Zeamster as your default payment gateway, you may have noticed that our system and the gateway allowed you to attempt subsequent refunds on an order if it was already refunded.

We have implemented a fix for this issue, and no action is required on your end.

We appreciate your patience as our team worked diligently for a swift solution. WineDirect is committed to providing a seamless buying experience for you and your customers.

Update: New iPad iOS Update (16.2, 16.3 & 16.4)

If you currently use the WineDirect POS app, you may have recently noticed new iPad updates being released. We successfully ran a complete WineDirect POS app test cycle with the new iPad iOS updates (16.2, 16.3 & 16.4). We recommend upgrading your iPad device(s) at your convenience. 

You can update your iPad device(s) manually by: Going to Settings > General > Software Update.

For more information about the iPad iOS updates, please check out the documentation here. Thank you for your patience and your continued support!

Fix: Temporarily Disable Blog Comments

If you currently have blog comments enabled on your website, you may have noticed an increase in spam comments. You may have also seen issues with email deliverability specifically related to notification emails.

Spam is one of the leading factors which can negatively affect our reputation with Google, thus hurting email deliverability. We will temporarily disable blog comments while we work toward a fix. This fix will help provide more reliable email deliverability rates, block incoming spam, and allow us to continue to offer a best-in-class experience.

We appreciate your patience. If you have any questions, please feel free to reply to this email or directly at edwin.lo@winedirect.com.

Update: GetOrderDetail method has been enhanced

If you currently use our WebServices 3.0, you may be using the 'GetOrderDetail()' function to get order information. We have recently enhanced the function to also return the 'Sent to Fulfillment date.' This enhancement helps wineries have greater visibility into fulfillment/shipping key dates.

If you have any questions, please get in touch with support@winedirect.com.

Fix: Rate Limiting Update February 2023

If you have previously tried to return a large data set via our webservices, you may have noticed an error with the request. This was caused by our infrastructure being overwhelmed by repeated requests and our rate limits not functioning correctly. After successfully testing the update in our staging environment, we will re-implemented our rate limits to help prevent these errors and improve overall platform performance. These rate limits are:

• Number of maximum concurrent requests per username per second: 6 requests

• Number of maximum requests per username at the last minute: 300 requests

We are giving advanced notice today since these rate limit changes may affect some wineries. We intend to implement this change on March 1st at around 5:00 a.m. PST.

For more information about rate limits, check out the documentation.

If you have any questions, don't hesitate to contact support@winedirect.com, and we will be happy to assist.

Fix: Google Maps Error for Contact Address

If you recently attempted to add an address for one of your contacts, you may have noticed an error message with the Google autocomplete reading, "This page can't load Google Maps properly."

We have implemented a fix, and you should no longer encounter this error while adding or modifying a contact.

We appreciate your patience as our team worked diligently for a quick solution. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Fix: POS Orders Reflecting Higher Order Total

If you use WineDirect POS, you may have noticed a rare issue where the order total would not correctly correlate with the order. This issue may have included additional scanned items added to an order after completing and not starting a new one. We have implemented an update that addresses this issue, which consists of the following improvements:

• Increases the accuracy of order totals in POS
• Improves overall reliability – the accuracy of items added to the cart

This update is now live and requires no action from you. We appreciate your patience as our team worked diligently for a swift solution. WineDirect is committed to providing a seamless buying experience for you and your customers - especially during the busy holiday shopping season.

Fix: API Rate Limiting Reimplemented

Update - Friday, January 27th, 2023:

We will deploy rate limiting to our staging environment, and you can begin testing starting next week.

The staging endpoint is https://webservices-docker.staging.vin65.com, and the environment will be available for testing from January 30th to February 3rd.

We will monitor feedback and share more information after the testing. If you have any questions, please feel free to contact support@winedirect.com for assistance. We appreciate your patience.

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Update - Thursday, October 27th, 2022:

We originally planned to re-implement the rate limits on Wednesday, October 26th. Some wineries noticed issues when we tried to re-implement the rate limits. We have rolled back the update and are currently investigating the matter. Our team is working diligently towards a fix.

If you have questions about the re-implementation or are having any issues with rate limits, please feel free to contact support@winedirect.com for assistance. We appreciate your patience.

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If you have previously tried to return a large set of data via our webservices, you may have noticed an error with the request. This was caused by our infrastructure being overwhelmed by repeated requests and our rate limits not functioning correctly. We have re-implemented our rate limits to help prevent these errors and improve overall platform performance. These rate limits are:

 

• Number of maximum concurrent requests per username per second: 6 requests

• Number of maximum requests per username at the last minute: 300 requests

 

As this change can be crucial for some wineries, we wanted to ensure we let wineries know ahead of the change. We plan to make this change on October 26th @ 5:00 am PST.

For more information about rate limits, check out the documentation.

If you have any questions, please get in touch with support@winedirect.com, and we will be happy to assist.

Fix: Pending Orders Bug

We have recently implemented an automatic process to verify order status within WineDirect. Your winery may have noticed that some of your orders were left on a pending/pending status, even though they were completed orders. Moving forward, we now have a more robust and automatic tool to handle issues like these to ensure your reporting and accounting is consistent.

No manual intervention or additional setup is needed. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Fix: Increase SearchOrder Results from 100 to 5000

If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.

 

To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.

 

If you have any questions about this change, please contact support@winedirect.com.