For those wineries using WorldPay and have seen disruption in their service, our apologies as we understand your frustration. We have reached out to the WorldPay team on multiple occasions but have not received any updates on their end.
Going forward, we recommend that WorldPay users switch to our fully-integrated payment processing solution, WineDirect Payments, which includes:
If your winery uses EasyShip with ShipCompliant, you may have noticed some synching issues over the past few months. We are happy to report that ShipCompliant has rolled out a fix for the integration. You can look forward to having tracking numbers synching with the EasyShip source code. >>Click to view more about EasyShip
If you continue to have issues with using EasyShip alongside ShipCompliant, please reach out to ShipCompliant here.
Recently, Product Bundles produced some unexpected workflows while adding SKUs to the bundle. These were intermittent and caused some SKUs duplications when the user repeatedly pressed the 'save changes' button.
To mitigate this in the future, our team has added additional safeguards to prevent this from happening from now on. It would be best to double-check your Product Bundles to ensure the SKUs listed are not duplicated. If you discover a duplicated SKU, simply delete the duplicate and re-save.
Thank you for your patience as our team worked diligently for a quick fix.
Should you experience a situation similar to the above in the future, please email email@example.com, and our team will be happy to help you troubleshoot. Thank you.
You may have heard about a recent security flaw affecting Log4j. WineDirect has been actively investigating the WineDirect platform for any potential logging vulnerability from Log4j, a common logging library used in many software applications.
After preforming a thorough review of all systems that may have been affected, we have concluded that no internal or external customer data has been impacted.
Please feel free to reach out to us at firstname.lastname@example.org if you have any questions or concerns.
You may have heard that as of August 1st, the state of Alabama permits direct-to-consumer wine shipments. If your winery uses ShipCompliant for compliance, you may notice orders destined for Alabama are no longer quarantined.
With these updates, you may need to update your State Profile and Shipping Strategy within your Admin Panel in WineDirect so that Alabama is a valid location. You can contact support for additional assistance, if needed, by emailing email@example.com
Over the past couple of weeks, some unexpected workflows were occurring with text messages, automated emails, and checkout design. These were intermittent and caused some text message campaigns to send to consumers multiple times, a few automated emails failing to fire and the inability for a handful of clients to update their header and footer within the current checkout tools.
Our team investigated and updated credentials with our authentication and authorization platform, Auth0. You can now continue to run text message campaigns, queue up action emails and know your transactional emails will hit your consumer as expected. You can also update your checkout design using the latest checkout tools.
Thanks for reporting these instances so our team could quickly identify and implement a fix. We look forward to supporting you in connecting with your consumers during OND and beyond.
Last week, we received a few reports from wineries that their consumers got a 'not secure' message while shopping on their winery's website. WineDirect did a thorough investigation with our primary certification provider - ‘Let’s Encrypt’ to identify the reason behind the invalid SSL certificate.
The investigation determined that the websites reported were, in fact, secure. We are now aware that consumers using older computers with outdated browsers are sometimes served this message because the older browsers do not support the latest security standards allowing verification of a secure website.
This message is not being mandated by WineDirect, but by our SSL certificate issuer - which you can learn more about here. The requirement for minimum OS versions are part of better serving the internet community with higher security standards. If a consumer tells you they are getting this message, simply ask them to update their browser using these steps.
WineDirect remains laser-focused on security and providing the most secure online shopping experience for you and your consumers - especially during the busy holiday shopping season.
On September 29th, beginning at approximately 1pm, users reported transactions declining intermittently with associated payment decline messages of "Connection Error" and "Server Temporarily unavailable." Our engineers identified the issue as a brief outage by USAePay, followed by periods of intermittent unavailability. If your winery was impacted by this, we hope that the information below will help with reconciliation by identifying failed orders.
To quickly identify any orders that may have been affected by the "Connection Error" decline, navigate to the Reports section. Under the Financial tab, select the Payment Gateway report. Upon reaching the report builder page, assign the date range 9/28 - today's date, 2021. Manage filters to ensure all Order Statuses are selected, and Manage Report Columns to ensure the Order Number, Payment Date and Payment Gateway Transaction ID columns are included. The Payment Gateway Transaction ID column will indicate any orders that had the "Connection Error" decline, making these easy to identify.
For any orders that a) were not successful in a secondary attempt, or b) had a refund that declined or c) that you wish to capture payment now, we strongly encourage you to compare against your iAccess portal to confirm a first attempt was not successful. If you have any point of sale orders that include a tip and were only authorized but not captured due to this error, please reach out to our payments team to assist you by capturing these amounts through the payments portal directly. If no tips were included, you may attempt to capture the payment through the payment tab on the order directly, after you've confirmed the payment has not already been captured (via iAccess).
If your winery uses the schedule reports feature in new reports, you may have noticed that contacts were not receiving emails as expected. Our team has now fixed this bug and you can continue scheduling reports as you did previously, knowing your stakeholders will receive the reports once generated.
Thank you for your patience as our team investigated. Reports are a critical piece of your business operations, and we are thrilled to have them functioning optimally again.
In preparation for the busy sales season during OND, we proactively scheduled database maintenance to ensure the latest OS and security upgrades during August and early September. To minimize impact, these upgrades were made between 8:00pm and 1:00am PST every Wednesday evening.
This work has been completed successfully. As we head into the busy sales season, you can be confident in having the latest security patches, updates and upgrades supporting you as you grow your ecommerce sales. Wishing you a successful fall and holiday season!