Fixed: Issue with Move5000/VP3300

Updated 4/16/2024: We have applied fixes for both devices and no longer report any issues. We appreciate your patience as we worked towards a resolution.

Updated 2/28/2024: We're actively investigating and working to resolve this issue. If you are looking to set a custom tip amount, please get in touch with WineDirect Payments.

We have observed an issue with changing certain device settings on the Move5000 and VP3300. If you currently use one of these devices, please refrain from making the following changes to the device:

• If you tap Device Settings in the POS app, select a VP3300 from the device dropdown, and tap "Edit EMV Terminal," please do not select "Enable Receipt Printer."
• If you tap Device Settings in the POS, app select a Move5000 from the device dropdown, and tap "Edit EMV Terminal," please do not set the custom tip amounts from this menu.

We are working to resolve these issues as soon as possible.

If you need to make these changes to your device, please get in touch with WineDirect Payments. We appreciate your patience and continued partnership. We encourage you to visit our Status Page for the most current updates.