Payment Update: Zeamster & VivoPay EMV Device Issues

Update 10/13/2023: Please read our latest blog post about the recent payment processing upgrades and bug fixes.

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Following our latest Zeamster enhancement deployment, we've identified some functionality concerns for VivoPay EMV devices and Zeamster Gateway users. We understand the potential disruption and inconvenience this might cause, and we sincerely apologize.

Our team is working diligently to rectify the situation. While we are eager to resolve this promptly, our main priority is ensuring any updates' stability and reliability. Therefore, we won’t rush any solutions that might introduce new defects. To expedite the process, we've redirected resources, and our team is working through the weekend to provide a resolution as soon as possible.

Here are updates on the current payment issues:

VivoPay EMV Device Issues

If you currently use a VivoPay EMV device, you may have noticed two issues recently:

1. Only manual credit card entry will be possible.
2. Any club order made with VivoPay before October 4, 2023, cannot be refunded or canceled.

Important Note: Do not use the Dip or Swipe payment method with the VivoPay card reader until the issue is resolved

Both issues are actively being worked on, and we will push for an update as soon as it is completed and tested. ETA for the fix is Monday, October 9 - Wednesday, October 11. 

Zeamster - Refunding Issue

We have identified an issue preventing clients from processing refunds on club orders originally processed before October 4. Good News! We have pushed an update to fix the refund issue today (Friday, October 6th, 2023). We will update the status page with the latest updates.

If you need to process refunds ASAP: 

WineDirect Payments will process these refunds for you in bulk. Please download and fill out the spreadsheet below, then email it to payments@winedirect.com.

▶ Refunds Needed Spreadsheet

Important Note: If you manually issue a payment through the gateway, the refund amount will not be reflected in WineDirect for reporting purposes. As a workaround, you can use the "Order History Importer" tool to import the refund order so that it appears in WD reporting. For information on how to use the tool, please read more here.

We appreciate your understanding and patience as we navigate this challenge. We will send a follow-up email with updates next week. For real-time updates, you can visit the status page. For any additional concerns or questions, please use the 'Ask a question' feature on the bottom right chat bubble on the admin panel or email support@winedirect.com.