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Brandon Harvie
 
November 22, 2022 | Brandon Harvie

Fix: Google Maps Error for Contact Address

If you recently attempted to add an address for one of your contacts, you may have noticed an error message with the Google autocomplete reading, "This page can't load Google Maps properly."

We have implemented a fix, and you should no longer encounter this error while adding or modifying a contact.

We appreciate your patience as our team worked diligently for a quick solution. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Time Posted: Nov 22, 2022 at 11:08 AM Permalink to Fix: Google Maps Error for Contact Address Permalink
Brandon Harvie
 
October 28, 2022 | Brandon Harvie

Fix: POS Orders Reflecting Higher Order Total

If you use WineDirect POS, you may have noticed a rare issue where the order total would not correctly correlate with the order. This issue may have included additional scanned items added to an order after completing and not starting a new one. We have implemented an update that addresses this issue, which consists of the following improvements:

  • Increases the accuracy of order totals in POS
  • Improves overall reliability – the accuracy of items added to the cart

This update is now live and requires no action from you. We appreciate your patience as our team worked diligently for a swift solution. WineDirect is committed to providing a seamless buying experience for you and your customers - especially during the busy holiday shopping season.

Time Posted: Oct 28, 2022 at 11:23 AM Permalink to Fix: POS Orders Reflecting Higher Order Total Permalink
Brandon Harvie
 
October 25, 2022 | Brandon Harvie

WineDirect Point-of-Sale App Now Compatible With iOS 16 and iPadOS 16

After extensive testing, we're delighted to announce that WineDirect's Point-of-Sale App is fully compatible with iOS 16 and iPad OS 16. Once you've reviewed the following requirements, feel free to update your tasting room devices.

Please double-check your specific device's compatibility by reviewing Apple's compatibility pages to guarantee a smooth transfer. Before installing, ensure your device(s) are compatible with iOS 16. The latest OS may not work with some older machines. Here is the current list of compatible devices.

iOS 16 compatible devices:

iPhone 14

iPhone 12 Pro Max

iPhone 8

iPhone 14 Plus

iPhone 1

iPhone 8 Plus

iPhone 14 Pro

iPhone 11 Pro

iPhone SE (3rd generation)

iPhone 13

iPhone 11 Pro Max

iPhone SE (2nd generation)

iPhone 13 mini

iPhone XS

 

iPhone 13 Pro

iPhone XS Max

 

iPhone 13 Pro Max

iPhone XR

 

iPhone 12

iPhone X

 

 

iPadOS 16 compatible devices:

iPad Pro 12.9-inch (6th generation)

iPad Pro 12.9-inch (2nd generation)

iPad (6th generation)

iPad Pro 11-inch (4th generation)

iPad Pro 12.9-inch (1st generation)

iPad (5th generation)

iPad Pro 12.9-inch (5th generation)

iPad Pro 10.5-inch

iPad mini (6th generation)

iPad Pro 11-inch (3rd generation)

iPad Pro 9.7-inch

iPad mini (5th generation)

iPad Pro 12.9-inch (4th generation)

iPad (10th generation)

iPad Air (5th generation)

iPad Pro 11-inch (2nd generation)

iPad (9th generation)

iPad Air (4th generation)

iPad Pro 12.9-inch (3rd generation)

iPad (8th generation)

iPad Air (3rd generation)

iPad Pro 11-inch (1st generation)

iPad (7th generation)

 
 

As usual, double-check printers and other network devices to ensure they are working correctly after you finish the update. >Read iOS 16 compatibility notes on the WineDirect Documentation Site

If you are not yet ready to upgrade to iOS 16, you may continue to use your existing iOS or iPadOS.

Time Posted: Oct 25, 2022 at 1:02 PM Permalink to WineDirect Point-of-Sale App Now Compatible With iOS 16 and iPadOS 16 Permalink
Brandon Harvie
 
October 21, 2022 | Brandon Harvie

Fix: API Rate Limiting Reimplemented

Update - Thursday, October 27th, 3:00 PM PST:

We originally planned to re-implement the rate limits on Wednesday, October 26th. Some wineries noticed issues when we tried to re-implement the rate limits. We have rolled back the update and are currently investigating the matter. Our team is working diligently towards a fix.

If you have questions about the re-implementation or are having any issues with rate limits, please feel free to contact support@winedirect.com for assistance. We appreciate your patience.


If you have previously tried to return a large set of data via our webservices, you may have noticed an error with the request. This was caused by our infrastructure being overwhelmed by repeated requests and our rate limits not functioning correctly. We have re-implemented our rate limits to help prevent these errors and improve overall platform performance. These rate limits are:

 

  • Number of maximum concurrent requests per username per second: 6 requests
  • Number of maximum requests per username at the last minute: 300 requests

 

As this change can be crucial for some wineries, we wanted to ensure we let wineries know ahead of the change. We plan to make this change on October 26th @ 5:00 am PST.

For more information about rate limits, check out the documentation.

If you have any questions, please get in touch with support@winedirect.com, and we will be happy to assist.

Time Posted: Oct 21, 2022 at 10:46 AM Permalink to Fix: API Rate Limiting Reimplemented Permalink
Brandon Harvie
 
October 7, 2022 | Brandon Harvie

New: Additional Security Features

Online security is a top concern for wineries. WineDirect is leading the charge for having one of the industry's most secure ecommerce solutions and is continuously looking to improve the platform experience for wineries and customers.

We are happy to announce two new additional security features to help your wineries against malicious attacks when it comes to the backend (Auth0) of your store:

  • Brute-force Protection – Helps safeguard against a single IP address attacking a single user account. When the same IP address tries and fails multiple times (for example, 10 times) to log in as the same user, brute-force protection: sends an email to the winery and blocks the suspicious IP from logging in as that user
  • Breached Password Detection – It helps detect if a specific user's credentials were included in a major public security breach and will notify the winery and block that user from signing in

These features are already automatically enabled for all WineDirect stores. You will be notified by email if there are any malicious attacks with someone trying to log into your store.

As The Winery's Champion, it's crucial that we do everything possible to provide a seamless and safe checkout experience for wineries. We will continuously review and frequently evolve security policies, practices, and infrastructure. Thank you for your ongoing support!

Time Posted: Oct 7, 2022 at 1:11 PM Permalink to New: Additional Security Features Permalink
Brandon Harvie
 
September 12, 2022 | Brandon Harvie

Fix: Pending Orders Bug

We have recently implemented an automatic process to verify order status within WineDirect. Your winery may have noticed that some of your orders were left on a pending/pending status, even though they were completed orders. Moving forward, we now have a more robust and automatic tool to handle issues like these to ensure your reporting and accounting is consistent.

No manual intervention or additional setup is needed. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Time Posted: Sep 12, 2022 at 10:50 AM Permalink to Fix: Pending Orders Bug Permalink
Brandon Harvie
 
September 8, 2022 | Brandon Harvie

New: Higher Protection Against Online Fraud with 3D Secure 2.0

WineDirect employs various security tools and protocols to help keep you and your customer's data safe. 3D Secure (3DS) is one of the security protocols we use specifically designed to protect wineries from online payment fraud by stopping suspicious transactions.

3DS WineDirect

We are happy to announce we have updated 3DS to version 2.0. This updated version will help to:

  • Make payment processing even faster
  • Minimize payment disruptions
  • Bring additional smart fraud detection (to reduce card fraud)
  • Expand authentication to American Express and Discovery cards

3DS 2.0 is now automatically enabled at the payment processor level. No action is needed if you are eligible.

Eligibility Requirements:

Not yet using WineDirect Payments? Sign up here.

For more information on 3DS, check out our documentation site here.

Time Posted: Sep 8, 2022 at 11:26 AM Permalink to New: Higher Protection Against Online Fraud with 3D Secure 2.0 Permalink
Brandon Harvie
 
August 3, 2022 | Brandon Harvie

Fix: Increase SearchOrder Results from 100 to 5000

If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.

 

To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.

 

If you have any questions about this change, please contact support@winedirect.com.

Time Posted: Aug 3, 2022 at 10:53 AM Permalink to Fix: Increase SearchOrder Results from 100 to 5000 Permalink
Brandon Harvie
 
July 19, 2022 | Brandon Harvie

Update: WineDirect Platform Stability - First Half of 2022

Here at WineDirect, we are committed to platform stability because we understand how crucial continuous uptime is for your winery. From your website to point of sale, having reliable connectivity is critical for the day-to-day activities you rely on to sell DTC.

We are happy to share the summary report on uptime from our main four applications for the first half of 2022 (January - June):

“With the help of some key partners, we can bring 24/7 coverage to the WineDirect platform. We have spent the time to build automated alerting/reporting infrastructure to help us detect and respond fast. Enabling wineries to run their day-to-day activities knowing they can count on us to be one of the most stable platforms in the industry is really something we take seriously.” 

- Edwin Lo, WineDirect Product Owner

Thank you for trusting us with your critical operations. For the most up-to-date system status, check out the WineDirect Status page.

Time Posted: Jul 19, 2022 at 1:40 PM Permalink to Update: WineDirect Platform Stability - First Half of 2022 Permalink
Brandon Harvie
 
July 18, 2022 | Brandon Harvie

New Update: Credit Card Updater

We are thrilled to announce some significant updates for Credit Card Updater for Canadian and US wineries. 

For Canadian Wineries:

Credit Card Updater is now available for all Canadian Wineries. WineDirect's Credit Card Updater tool automatically updates your wine club members' expired, lost, or stolen credit cards. You can significantly improve your team's efficiency and make time for more valuable customer service activities by eliminating the hassle of multiple phone calls and emails.

For US Wineries:

Along with already working with Visa, Mastercard, and Discovery cards, we are excited to announce American Express (Amex) credit cards now work with Credit Card Updater. Enjoy smooth updates for all major credit cards without contacting the customer directly.

Eligibility Requirements:

Not yet using WineDirect Payments? Sign up here.

For more information on Credit Card Updater, check out our documentation site here.

Time Posted: Jul 18, 2022 at 12:04 PM Permalink to New Update: Credit Card Updater Permalink