We're Upgrading Your Support Experience

We are excited to announce enhancements to your support experience at WineDirect! With the new support tools, you can expect a seamless and fast support experience. Your inquiries will be routed directly to the best person available to assist, providing you with quick and accurate solutions.

Key Benefits:

• Streamlined user experience 
• Centralized hub for all support interactions
• Faster resolution time since our team can collaborate seamlessly

The new support tools bring you the convenience of getting help right where you need it - directly within the WineDirect platform. To get started now, simply click on the pink chat bubble in the bottom-right corner of this page. Keep your eyes peeled on the WineDirect Administration Panel, as well, as we will be rolling this feature out to wineries in the coming days.

As part of this upgrade, access to the legacy ticketing system will be discontinued. Archived tickets will remain accessible to clients through March 1st, 2023. Should you wish to back up the details of any support tickets, simply access the legacy support portal from the WineDirect Administration Panel: Click Support>View All Cases>Click on any case 'Detail' button and screenshot the relevant information.

We are confident that this upgrade will bring you a more efficient and satisfying support experience, and we can't wait for you to try it out. If you have any questions, please don't hesitate to reach out to us at support@winedirect.com.

New Feature: Stronger Password Policy for Winery Customers

Online security continues to be a top concern for wineries. WineDirect is always looking at the latest security trends to keep wineries and their customers safe.

We are excited to announce our new, more secure password policy for your winery customers. Having a strong and unique password can drastically help protect them against malicious attempts. New passwords must:

• Be at least 12 characters long.
• Contain letters, numbers and special characters (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)

This update will only affect new passwords created for new users or users who change their password or edit their profile; current passwords will not be affected.

Here is where the new password policy is live and where it is planned to be implemented next.

Phase One (currently live):

• Front-end websites
• Forgot password
• Edit profile

Phase Two (ETA: Q1 2023):

• Point-of-Sale (POS)

Please check our security documentation for more information about WineDirect's security measures.

Update: WineDirect Platform Stability - December 2022

The 2022 Holidays were busy for wineries. WineDirect is delighted to report almost zero downtime across all our applications! Our commitment to platform stability has never been stronger as we understand how crucial continuous uptime is for your winery. From your website to point of sale, having reliable connectivity is critical for the day-to-day activities you rely on to sell DTC.

We are pleased to provide the following summary report on application uptime for December 2022:

“For wineries, the holiday season is the most critical time of year. Our engineering team and automated systems enabled our clients to get through this busy season without downtime, even during peak hours. We remain dedicated to constructing a strong and dependable platform for all wineries.” 

- Edwin Lo, WineDirect Product Owner

Thank you for trusting us with your DTC operations. Check out the WineDirect Status page for the latest up-to-date system status.

New: Strong Cyber Weekend Results for 2022

The post-Thanksgiving weekend is such a key time for wineries, with everyone pulling together to reach their sales goals while providing a great experience for consumers. Despite challenging market conditions, your hard work paid off. While sales declined compared to last years' post pandemic spending sprees, same-store sales across all DTC channels increased +6% compared to 2020 and a strong +20% compared to pre-pandemic 2019. 

 

WineDirect Platform Stability: Black Friday Through Cyber Monday

Our Classic platform performance also continued to be a standout - our continuing commitment to enhancing our architecture has resulted in lightning-fast transaction speed and stability, even in the face of extremely high demand.

These enhancements are just the beginning of what's in store as we count down the days until All-New WineDirect is available for all wineries in early 2023. We are incredibly grateful to have you join us for this next step forward. 🥂 

You're Protected - OpenSSL Security Vulnerability

Here at WineDirect, providing a secure platform for wineries and their clients is a top priority. We have recently become aware of possible vulnerability issues with OpenSSL. OpenSSL is one of the most widely used technologies that allows information technology systems to communicate securely.

There is no risk for WineDirect clients. In less than 24 hours, we have finished reviewing all services and can confirm we are 100% in the clear. This includes all platforms such as fulfillment, ecommerce, etc.

We will continue to monitor the situation and share updates promptly. We appreciate your support in achieving our shared objective of top-notch performance across our whole platform. If you have any questions, please feel free to reach out to hello@winedirect.com.

 

Thank you, Kalani Keala Chief Information & Security Officer, CISO Kalani.Keala@winedirect.com

WineDirect Point-of-Sale App Now Compatible With iOS 16 and iPadOS 16

After extensive testing, we're delighted to announce that WineDirect's Point-of-Sale App is fully compatible with iOS 16 and iPad OS 16. Once you've reviewed the following requirements, feel free to update your tasting room devices.

Please double-check your specific device's compatibility by reviewing Apple's compatibility pages to guarantee a smooth transfer. Before installing, ensure your device(s) are compatible with iOS 16. The latest OS may not work with some older machines. Here is the current list of compatible devices.

iOS 16 compatible devices:

iPhone 14	iPhone 12 Pro Max	iPhone 8
iPhone 14 Plus	iPhone 1	iPhone 8 Plus
iPhone 14 Pro	iPhone 11 Pro	iPhone SE (3rd generation)
iPhone 13	iPhone 11 Pro Max	iPhone SE (2nd generation)
iPhone 13 mini	iPhone XS
iPhone 13 Pro	iPhone XS Max
iPhone 13 Pro Max	iPhone XR
iPhone 12	iPhone X

 

iPadOS 16 compatible devices:

iPad Pro 12.9-inch (6th generation)	iPad Pro 12.9-inch (2nd generation)	iPad (6th generation)
iPad Pro 11-inch (4th generation)	iPad Pro 12.9-inch (1st generation)	iPad (5th generation)
iPad Pro 12.9-inch (5th generation)	iPad Pro 10.5-inch	iPad mini (6th generation)
iPad Pro 11-inch (3rd generation)	iPad Pro 9.7-inch	iPad mini (5th generation)
iPad Pro 12.9-inch (4th generation)	iPad (10th generation)	iPad Air (5th generation)
iPad Pro 11-inch (2nd generation)	iPad (9th generation)	iPad Air (4th generation)
iPad Pro 12.9-inch (3rd generation)	iPad (8th generation)	iPad Air (3rd generation)
iPad Pro 11-inch (1st generation)	iPad (7th generation)

New: Additional Security Features

Online security is a top concern for wineries. WineDirect is leading the charge for having one of the industry's most secure ecommerce solutions and is continuously looking to improve the platform experience for wineries and customers.

We are happy to announce two new additional security features to help your wineries against malicious attacks when it comes to the backend (Auth0) of your store:

• Brute-force Protection – Helps safeguard against a single IP address attacking a single user account. When the same IP address tries and fails multiple times (for example, 10 times) to log in as the same user, brute-force protection: sends an email to the winery and blocks the suspicious IP from logging in as that user
• Breached Password Detection – It helps detect if a specific user's credentials were included in a major public security breach and will notify the winery and block that user from signing in

These features are already automatically enabled for all WineDirect stores. You will be notified by email if there are any malicious attacks with someone trying to log into your store.

As The Winery's Champion, it's crucial that we do everything possible to provide a seamless and safe checkout experience for wineries. We will continuously review and frequently evolve security policies, practices, and infrastructure. Thank you for your ongoing support!

New: Higher Protection Against Online Fraud with 3D Secure 2.0

WineDirect employs various security tools and protocols to help keep you and your customer's data safe. 3D Secure (3DS) is one of the security protocols we use specifically designed to protect wineries from online payment fraud by stopping suspicious transactions.

We are happy to announce we have updated 3DS to version 2.0. This updated version will help to:

• Make payment processing even faster
• Minimize payment disruptions
• Bring additional smart fraud detection (to reduce card fraud)
• Expand authentication to American Express and Discovery cards

3DS 2.0 is now automatically enabled at the payment processor level. No action is needed if you are eligible.

Eligibility Requirements:

• Using WineDirect Payments
• Using V2 Checkout Tools

Not yet using WineDirect Payments? Sign up here.

For more information on 3DS, check out our documentation site here.

Update: WineDirect Platform Stability - First Half of 2022

Here at WineDirect, we are committed to platform stability because we understand how crucial continuous uptime is for your winery. From your website to point of sale, having reliable connectivity is critical for the day-to-day activities you rely on to sell DTC.

We are happy to share the summary report on uptime from our main four applications for the first half of 2022 (January - June):

“With the help of some key partners, we can bring 24/7 coverage to the WineDirect platform. We have spent the time to build automated alerting/reporting infrastructure to help us detect and respond fast. Enabling wineries to run their day-to-day activities knowing they can count on us to be one of the most stable platforms in the industry is really something we take seriously.” 

- Edwin Lo, WineDirect Product Owner

Thank you for trusting us with your critical operations. For the most up-to-date system status, check out the WineDirect Status page.

New Update: Credit Card Updater

We are thrilled to announce some significant updates for Credit Card Updater for Canadian and US wineries. 

For Canadian Wineries:

Credit Card Updater is now available for all Canadian Wineries. WineDirect's Credit Card Updater tool automatically updates your wine club members' expired, lost, or stolen credit cards. You can significantly improve your team's efficiency and make time for more valuable customer service activities by eliminating the hassle of multiple phone calls and emails.

For US Wineries:

Along with already working with Visa, Mastercard, and Discovery cards, we are excited to announce American Express (Amex) credit cards now work with Credit Card Updater. Enjoy smooth updates for all major credit cards without contacting the customer directly.

Eligibility Requirements:

• Available to all Canadian & US Wineries using WineDirect Payments

Not yet using WineDirect Payments? Sign up here.

For more information on Credit Card Updater, check out our documentation site here.