On this day last year, we proudly announced our partnership with Tock, a premier reservation and guest management platform tailored to the wine and restaurant industries.
Since then, more than 100 wineries have signed on with WineDirect to leverage Tock's reservation, table management and CRM system offering guests convenient ways to book tours, tastings, and special events.
Together, WineDirect and Tock provide deep customer insights, reduce no-shows, improve your team's efficiency and increase sales. Here are a few ways you can take advantage of our integration to offer the world-class hospitality your customers expect:
“Tock is like having a receptionist 24 hours a day. We’re now able to book guests around the clock, and in the process, collect important guest details (first-time visitors, celebrations, member referrals, etc). This wasn’t possible when we were manually taking reservations over the phone.”
- Nicole Roberts, Epoch Estate Wines
We'll continue to collaborate on new and innovative features with Tock to enhance our integrated offering as we strive to create the ultimate reservations management and CRM tool for wineries.
Stay tuned for future updates!
We've been working hard on upgrading our New Checkout options to entice you to switch over from our legacy checkout. Starting today, you can further customize your checkout experience because:
When we first launched our new checkout, we offered a limited amount of Google fonts, however we are now offering the ability to choose from over 900 Google fonts. This allows you to seamlessly match your branding thorughout your entire website.
A designer can now add custom HTML and CSS to style your online store's header when using our new checkout tools, offering you more control of your website's look and feel.
Today, under the contacts tab you will see that there is no longer a “Send Mass Email” section and now everything you need to manage and send your email documents lives under “Email Documents”. Besides the button placement (now on the top right of the screen), and an updated design, there are a lot of time-saving benefits that come along with this change that will make your email marketing more streamlined, including:
1. Crafting your email and then sending right from that document, without navigating away from the email.
2. When you send from the current email document, you only need to select your contact list. This reduces sifting through multiple categories and email documents to find your email, a significant reduction in the steps required to send an email.
3. Send an email to multiple people in the contacts section without having to leave the contact list.
Read more about these changes on our documentation site.
If you're a ShipCompliant user, you now have access to shipping address error notifications on the point of sale.
This feature gives you the opportunity to identify and correct shipping address related errors before a customer leaves the tasting room, helping ensure more orders pass compliance and are not quarantined. This workflow change will significantly improve the customer purchasing experience.
With this feature, the compliance check is executed before the payment is completed, displaying any error codes for your tasting room staff to handle. This allows them to double-check the customer's shipping address, in order to resolve the error before the customer leaves.
> Learn more by reading the documentation. If you have questions, please don't hesitate to get in touch!
Through our partnership with VinDashboard, WineDirect clients now have a new way to access and analyze your data.
VinDashboard is a reporting service gives you a snapshot view of key business metrics and allows you to drill deeper into your WineDirect data to uncover actionable insights.
Providing access to 50+ industry standard reports and KPIs, VinDashboard enables wineries to easily track and interpret your DTC data through a highly visual and flexible interface. It pulls your WineDirect data automatically and refreshes every day.
Dashboards and Reports include:
An ideal reporting tool for DTC Managers, Wine Club Managers and Finance Executives, VinDashboard saves you time by compiling the most important data into one easy-to-use, customizable tool. Reports can be set up to be emailed automatically and are easily exported to Excel, PowerPoint, and more.
Services start at $179/month with a one-time setup fee. Pricing is based on annual DTC sales and a 10% discount is offered for annual subscriptions.
Now WineDirect clients can transfer transactions directly to your QuickBooks desktop application -- automatically!
Our partner, WineGlass Integration Technology Solutions (WGits), has developed an automated solution that eliminates the need to manually download reports or use Transaction Pro Importer (TPI) each time you want to upload transactions.
Benefits of WGits for QuickBooks include:
WGits for QuickBooks offers WineDirect clients an easier way to reconcile your transactional data with your accounting needs, eliminating tedious administrative work and headaches for your team.
> To learn more about WGits for QuickBooks, please contact WGits for a demo.
You can now view exactly which details have changed within a customer's record when they make edits to their account. Our improved admin email notifications are designed to instantly alert you of updates to a customers' shipping address, credit card, club information and more. This takes extra guesswork off your plate, saving you valuable time and helping you stay organized.
Another helpful aspect of these enhancements is that the notification will now specify important details of members' club information when they make edits to their accounts:
Here are some examples of what the email notifications look like. Any new information will be clearly highlighted in green, while old information appears behind a strikethrough line.
Example 1 | Edits to Club Information:
Example 2 | Edits to Saved Credit Card:
Please Note: If you'd like to update the list of team members who receive these notifications at your winery, you can reach out to our support team at email@example.com or ask a user who has developer access to your winery's website settings.
You can use our bottle deposit feature to help manage the monetary deposits collected on beverage containers, which are required in most Canadian provinces. We've been working hard to improve this tool for you and new updates are now live. Key benefits of the changes include:
To turn bottle deposit functionality on, someone at your winery with developer permissions or a domain admin can navigate to Settings > Website Settings > Store > State Profile > and check the box marked Bottle Deposit. This will activate bottle deposits for pickup orders, and allow you to turn on bottle deposits for shipping orders by following the next step.
Once you've activated bottle deposit functionality, anyone with State Profile access (including basic admins) can turn on bottle deposits for shipping orders by navigating to Store > State Profile > Select the State/Province > Edit Wines. Check the box marked "Charge on Shipped Wine," like this:
You can work more smoothly and efficiently thanks to these enhancements. We hope you love the updates!
You can now easily edit corporate order information and import more order fields using our Corporate Order Importer. This tool is designed to simplify order processing for large corporate orders shipping to different addresses. Your client will only billed once for the sum total of all the orders, even if their orders include different products and are shipping to different destinations.
By popular demand, you can now import and batch edit a number of new fields using the Corporate Order Importer, including:
Here's what the fields look like:
These new import fields increase the visibility of important information such as who rung in corporate orders. You can also save a great deal of time and work through the new batch editing functionality, which eliminates the need to edit orders one by one after uploading a corporate order spreadsheet.
A few of our New Year's gifts to you are designed to make your Promos more effective. We've heard from you through WineDirect Ideas and in our conversations that being able to duplicate Promos and more easily couple active Promos would help you work more efficiently. You can now accomplish both!
You must configure a number of settings when creating a Promo, which is why the ability to clone a Promo that's already set up is so helpful.
To duplicate a promo, navigate to the Promos section in the Store and select the Promo you want to clone. Clicking the Duplicate button will generate a copy of the Promo:
All of the original Promo's information will be copied over to the new one, including:
Note that when the new Promo is created, a random code will be generated so that it can't be used until you're ready. You can edit or remove the code as desired in the General Information section of the Promo.
You can apply multiple promotions at the same time if a customer meets qualifications for both, by coupling Promos. Our latest Promo enhancements make this process easier, allowing you to see exactly which Promos are active and upcoming, so you know which Promos to choose from when coupling. Previously, all promos - regardless of active versus expired status - would display in your menu.
Now, you'll see all active promos by default, as well as any promos with a future start date. You can view expired promos as needed with a single click:
Note: If you have existing coupled Promos that include any expired Promos, no need to worry about them becoming uncoupled with this update.