Brandon Harvie
October 3, 2023 | Brandon Harvie

Fix: Multi-Factor Authentication (MFA) through Email

Ensuring the highest level of security for our wineries is paramount at WineDirect. As the digital landscape evolves, so do our measures to protect you and your data.

Multi-factor authentication (MFA) elevates security by requiring winery users to authenticate themselves when accessing the WineDirect SiteAdmin. This isn't just a standard username-password combo; it's an added layer of defense to confirm it's really you.

Recent A2P 10DLC modifications have led to an update in how we send MFA codes. While text messages (SMS) are no longer an option, you can seamlessly receive the code via the same email associated with your SiteAdmin user account or use an authenticator app.

If you currently have MFA enabled, you may be required to use another access code from email or an authenticator app to sign in.

How MFA works

Adaptive Multi-Factor Authentication (MFA) only triggers when SiteAdmin detects suspicious activity about the user's login. This behavior can include any or all of the following:

  • Logging in from a new device
  • A new physical location from their last login
  • A suspicious IP address


How to activate MFA

To enable MFA in your WineDirect SiteAdmin:

  1. To enable MFA, contact WineDirect support by clicking 'Contact support' at the bottom right of the admin panel, then 'Open a case with support' or emailing

  2. A WineDirect team member will reach out to you once it is enabled.

  3. Upon your initial login after activation, the MFA screen will prompt you for a code. You must use an authenticator app when you first log in. After that, you can switch to email as your authentication method.

>> For more information on MFA, check out the documentation here.

Should you encounter further difficulties, don't hesitate to connect with WineDirect Support. You can use the 'Ask a question' feature on the bottom right chat bubble or email


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