Follow-up: Payment Processing Upgrades and Fixing Issues

We wanted to provide you with an important update on the recent changes to our payment gateway, ensuring transparency and open communication every step of the way. 

A step forward with upgrades 

Last week, we successfully rolled out a significant upgrade to our payment gateway integration. Our primary goal was to rectify longstanding payment processing issues, such as transactions failing, remaining in a pending state, or returning ambiguous statuses. Additionally, we wanted to enhance the transaction speed in the tasting room, ensuring a seamless experience for all.

We are delighted to announce: 

• POS transaction times have been significantly reduced by 50%, ensuring a smoother experience for your patrons. 
• The issues responsible for pending transactions and incorrect statuses have been successfully rectified. 

With the recent rollout, we encountered several payment issues that might have caused disruptions to your operations, and we sincerely apologize. Rest assured, we have successfully addressed all major issues related to this upgrade and are committed to delivering even smoother experiences with our future updates. 

Currently, one known issue appears sporadically with manually entered cards. We are actively working on this issue and will provide updates as we have them on the Status Page.

Stay updated & engaged 

While we do expect occasional, infrequent bugs, your feedback is invaluable to us in resolving them swiftly. If you encounter any payment issues or have questions, please use the 'Ask a question' feature in the admin panel's bottom right chat bubble. Alternatively, you can always email us at support@winedirect.com.

Thank you for your continued support and trust in WineDirect. We are here for you.