Great news! We are publishing a new version of our POS app on the Apple App Store, in anticipation of supporting a new EMV Bluetooth card reader for your tasting room. Please note that the App functionality has not changed outside of adding additional functionality to support the new card reader.
If you are setting up a new terminal in your tasting room, you may notice a few references to this card reader, called VivoPay. You can ignore this if you are not a member of the initial closed beta group, simply uncheck the 'Is New Vivo Pay Terminal' during your setup process if you are setting up a Move 5000 device.
If you have any questions, you can always reach out to firstname.lastname@example.org. Thank you!
Recently, the Colorado Department of Revenue introduced a Retail Delivery Fee - which comes into effect on July 1, 2022. Retailers, including wineries with a physical location in Colorado, or an out-of-state winery with retail sales into Colorado of more than $100k in a calendar year are required to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is due at the same time as your sales tax return.
Below are answers to frequently asked questions:
1. Does my business need to collect and remit the retail delivery fee?
If your winery is located in Colorado, or you are an out-of-state winery with retail sales more than $100k into Colorado, then you will need to collect and remit the retail delivery fee.
To determine if you are above the $100,000 per year threshold, you can:
2. How do I find out how many "deliveries" I have made into Colorado for reporting and payment purposes?
If the retail delivery fee applies to your business, you need to remit $0.27 per order shipped. Based on FAQ no. 12 on the Colorado Department of Revenue Taxation Department website.
"The retail delivery fee is based on each sale to the customer. If a customer orders a number of items in a “cart”, and purchases all of the items at the same time, only one retail delivery fee is due regardless of how many deliveries are actually needed to complete the sale. Alternatively, if a customer orders a number of items and completes the purchase of each item at different times, the retail delivery fee is due on each sale, even if only one delivery is needed to complete the sale."
WineDirect supports these reporting requirements - follow these steps for the best way to get the information you need to report and pay (when applicable):
3. Do I need to present the Retail Delivery Fee on the invoice?
The answer is: “not yet.” CO DOR has stated the following regarding the requirement to present the retail delivery fee on invoices or receipts, based on FAQ no. 8:
“...the Department currently has no plans to prioritize enforcement of this provision as long as retailers are paying the full amount of the fees due in accordance with their liability under section 43-4-605(6)(c), C.R.S. Retailers who are temporarily paying the fees are advised to avoid statements indicating that the retail delivery fee will be assumed or absorbed or that it will not be added to sale as prohibited by section 39-26-108, C.R.S.”
We will keep you posted on these developments as they evolve.
For further information, check out this great up-to-date resource in the FAQs at the bottom of the Colorado Department of Revenue website. It states important details on who is impacted by this change, when the change is in effect, and when the department will begin to enforce the requirement to present the fee on the consumers invoice or receipt (they are delaying enforcement for now). Thank you.
If your winery uses loyalty points, you may have noticed some of your customers not accruing their points with some orders, or having those points deducted when initiating a partial refund. We have recently completed development on a loyalty points updater process that fixes two scenarios with loyalty points - the first is when an order does not accrue loyalty points, and the second is when an order with loyalty points is partially refunded.
What this process does is it looks for orders that did not accrue loyalty points and applies it automatically. In addition, this program also fixes the issue with partially refunded orders having all their loyalty points deducted. This process will add the correct number of points back to those partially refunded orders.
No manual intervention or additional setup needs to be completed. We hope your customers can continue to enjoy their loyalty points programs!
If your winery is in Canada, you can now access ATS as a carrier in the shipment dropdown of your orders. This should save you significant time when shipping out wine orders - simply watch the video below to learn more:
We are thrilled to roll out further improvements to Canadian wineries as we continue to refine and improve the tools you need. We look forward to continuing to support you and your DTC business.
You may have heard about a recent security flaw affecting Log4j. WineDirect has been actively investigating the WineDirect platform for any potential logging vulnerability from Log4j, a common logging library used in many software applications.
After preforming a thorough review of all systems that may have been affected, we have concluded that no internal or external customer data has been impacted.
Please feel free to reach out to us at email@example.com if you have any questions or concerns.
We are well into the discovery stage of this important project – doing the deep research necessary to fully scope the work to ensure that the All-New WineDirect platform will be everything our customers want it to be, and more.
In addition to crucial research, we have scaled up the team, so we are properly resourced to meet the challenge of building the All-New WineDirect in the coming months.
I recently met with Jim Agger, SVP Ecommerce to get a quick update on the newest developments with the All-New WineDirect platform. Watch the video below to get the latest.
Corinna: Can you give us a refresher, what is the All New WineDirect?
Jim: We are completely rebuilding our platform. All new architecture, all new infrastructure, all new code that will enable the next generation of DTC tools and services for wineries.
Along the way we will bring best of breed partners together, like BigCommerce who brings world-class CMS, website design tools, shopping cart and third-party ecommerce integrations to the All-New WineDirect platform.
Over the next few months, you will hear more announcements as we build out our partner ecosystem.
Corinna: Can you talk about the recent milestones we have hit?
Jim: Behind the scenes we have been scaling the product and engineering team, which will end up around 50 professionals working on this project.
We have finalized the architecture, design and started building the foundational components of the All-New WineDirect platform, which has us on track to release our ecommerce-only functionality in mid- 2022.
It's important to mention that we haven’t stopped working on the existing WD Platform. The past few months we really focused on stability and system performance and you could see that in action during the busiest Cyber Weekend across the WineDirect platform to date.
We have also completed the first phase of a rebuild of our wine club tools, which will be in public beta in January 2022. This will be the first look at some of the design and automation you will experience in the All-New WineDirect.
Corinna: One question we get a lot is “what do I need to do now”? How will the switchover happen from our current platform to the All-New WineDirect?
Part of being The Winery's Champion is supporting you every step of the way. There isn't anything you need to do now. The key is that once it's time, we have a strategic plan in place to onboard folks who meet the technical criteria. We will support you in this endeavour and will support you to make it as simple as possible.
Corinna: What improvements can folks look forward to in the All-New WineDirect platform?
Jim: One thing that won't change is the all-in-one nature of our system, which never sacrifices the 360 degree view of your customers.
We will have the best, most flexible wine club and a consumer-focused Point of Sale system that is simple, reliable and elevates the consumer experience.
With the new platform you can look forward to more marketing automation, better visibility across your entire business, the most flexible and highly converting webstore available, and a roster of integrated partners to help sell in new and exciting ways.
In short, we are committed to using our experience, scale and unique vantage point in new ways to help our clients succeed by providing software, automation and services to attract, delight, nurture and retain consumers across multiple channels.
We take being the winery’s champion seriously, therefore, we will continue to have the industry’s best onboarding, training and support experience. We understand that you are in the hospitality business, and as such, require a higher level of service that a typical software company provides. Stay tuned as we continue work on this key initiative - we are so excited for what's to come!
You did it! Your hard work drove sales to new heights for Cyber Weekend 2021. We’re excited to report that, for our clients, a 32% increase in orders across all channels drove revenue up 21% versus Cyber weekend 2020. Thanks to the infrastructure upgrades we've made to support your sales growth, you also experienced a 35% faster response time, even with much higher volume. WineDirect reported no downtime over Cyber Weekend.
2020 was an anomaly year for ecommerce, so we looked to 2019 data to benchmark. Cyber Weekend website sales are still 41% above pre-pandemic numbers, proving that much of the growth you fought so hard for in 2020 has lasted. Tasting rooms sales came back bigger than ever for Cyber Weekend 2021 - with a whopping 35% more tasting room sales than Cyber Weekend 2019.
The lightning-fast transaction speed and stability you saw this week are the result of continued dedication to improving our architecture. These enhancements are just the beginning of what's in store as we we continue to build the All-New WineDirect platform.
WineDirect is here to support your winery through the remainder of the holiday season and heading into 2022. Congratulations on a hugely successful holiday sales weekend!
You may have heard that as of August 1st, the state of Alabama permits direct-to-consumer wine shipments. If your winery uses ShipCompliant for compliance, you may notice orders destined for Alabama are no longer quarantined.
With these updates, you may need to update your State Profile and Shipping Strategy within your Admin Panel in WineDirect so that Alabama is a valid location. You can contact support for additional assistance, if needed, by emailing firstname.lastname@example.org
We're thrilled to announce that after rigorous testing, WineDirect's Point of Sale App is fully compatible with iOS 15 and iPadOS 15. Feel free to go ahead and update your tasting room devices once you've read through the specifications below.
To ensure a smooth transition, please double check your specific device compatibility by reviewing Apple's compatibility pages iOS 15 for iPhones and iPadOS 15 for iPads to confirm your specific devices are compatible with iOS 15 before you install. Some older models can be incompatible with the latest OS.
As always, double check printers and any other network devices after you complete the update to be sure they are functioning correctly. >Read iOS 15 compatibility notes on the Documentation Site
If you aren't ready to update to iOS 15, you are welcome to continue using your current iOS or iPadOS.
Interested in learning more about what iOS 15 and iPadOS 15 means for you? Read our blog post here.
Over the past couple of weeks, some unexpected workflows were occurring with text messages, automated emails, and checkout design. These were intermittent and caused some text message campaigns to send to consumers multiple times, a few automated emails failing to fire and the inability for a handful of clients to update their header and footer within the current checkout tools.
Our team investigated and updated credentials with our authentication and authorization platform, Auth0. You can now continue to run text message campaigns, queue up action emails and know your transactional emails will hit your consumer as expected. You can also update your checkout design using the latest checkout tools.
Thanks for reporting these instances so our team could quickly identify and implement a fix. We look forward to supporting you in connecting with your consumers during OND and beyond.