If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.
To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.
If you have any questions about this change, please contact firstname.lastname@example.org.
Here at WineDirect, we are committed to platform stability because we understand how crucial continuous uptime is for your winery. From your website to point of sale, having reliable connectivity is critical for the day-to-day activities you rely on to sell DTC.
We are happy to share the summary report on uptime from our main four applications for the first half of 2022 (January - June):
“With the help of some key partners, we can bring 24/7 coverage to the WineDirect platform. We have spent the time to build automated alerting/reporting infrastructure to help us detect and respond fast. Enabling wineries to run their day-to-day activities knowing they can count on us to be one of the most stable platforms in the industry is really something we take seriously.”
- Edwin Lo, WineDirect Product Owner
Thank you for trusting us with your critical operations. For the most up-to-date system status, check out the WineDirect Status page.
We are thrilled to announce some significant updates for Credit Card Updater for Canadian and US wineries.
For Canadian Wineries:
Credit Card Updater is now available for all Canadian Wineries. WineDirect's Credit Card Updater tool automatically updates your wine club members' expired, lost, or stolen credit cards. You can significantly improve your team's efficiency and make time for more valuable customer service activities by eliminating the hassle of multiple phone calls and emails.
For US Wineries:
Along with already working with Visa, Mastercard, and Discovery cards, we are excited to announce American Express (Amex) credit cards now work with Credit Card Updater. Enjoy smooth updates for all major credit cards without contacting the customer directly.
Not yet using WineDirect Payments? Sign up here.
For more information on Credit Card Updater, check out our documentation site here.
Great news! We are publishing a new version of our POS app on the Apple App Store, in anticipation of supporting a new EMV Bluetooth card reader for your tasting room. Please note that the App functionality has not changed outside of adding additional functionality to support the new card reader.
If you are setting up a new terminal in your tasting room, you may notice a few references to this card reader, called VivoPay. You can ignore this if you are not a member of the initial closed beta group, simply uncheck the 'Is New Vivo Pay Terminal' during your setup process if you are setting up a Move 5000 device.
If you have any questions, you can always reach out to email@example.com. Thank you!
Recently, the Colorado Department of Revenue introduced a Retail Delivery Fee - which comes into effect on July 1, 2022. Retailers, including wineries with a physical location in Colorado, or an out-of-state winery with retail sales into Colorado of more than $100k in a calendar year are required to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is due at the same time as your sales tax return.
Below are answers to frequently asked questions:
1. Does my business need to collect and remit the retail delivery fee?
If your winery is located in Colorado, or you are an out-of-state winery with retail sales more than $100k into Colorado, then you will need to collect and remit the retail delivery fee.
To determine if you are above the $100,000 per year threshold, you can:
2. How do I find out how many "deliveries" I have made into Colorado for reporting and payment purposes?
If the retail delivery fee applies to your business, you need to remit $0.27 per order shipped. Based on FAQ no. 12 on the Colorado Department of Revenue Taxation Department website.
"The retail delivery fee is based on each sale to the customer. If a customer orders a number of items in a “cart”, and purchases all of the items at the same time, only one retail delivery fee is due regardless of how many deliveries are actually needed to complete the sale. Alternatively, if a customer orders a number of items and completes the purchase of each item at different times, the retail delivery fee is due on each sale, even if only one delivery is needed to complete the sale."
WineDirect supports these reporting requirements - follow these steps for the best way to get the information you need to report and pay (when applicable):
3. Do I need to present the Retail Delivery Fee on the invoice?
The answer is: “not yet.” CO DOR has stated the following regarding the requirement to present the retail delivery fee on invoices or receipts, based on FAQ no. 8:
“...the Department currently has no plans to prioritize enforcement of this provision as long as retailers are paying the full amount of the fees due in accordance with their liability under section 43-4-605(6)(c), C.R.S. Retailers who are temporarily paying the fees are advised to avoid statements indicating that the retail delivery fee will be assumed or absorbed or that it will not be added to sale as prohibited by section 39-26-108, C.R.S.”
We will keep you posted on these developments as they evolve.
For further information, check out this great up-to-date resource in the FAQs at the bottom of the Colorado Department of Revenue website. It states important details on who is impacted by this change, when the change is in effect, and when the department will begin to enforce the requirement to present the fee on the consumers invoice or receipt (they are delaying enforcement for now). Thank you.
If your winery uses loyalty points, you may have noticed some of your customers not accruing their points with some orders, or having those points deducted when initiating a partial refund. We have recently completed development on a loyalty points updater process that fixes two scenarios with loyalty points - the first is when an order does not accrue loyalty points, and the second is when an order with loyalty points is partially refunded.
What this process does is it looks for orders that did not accrue loyalty points and applies it automatically. In addition, this program also fixes the issue with partially refunded orders having all their loyalty points deducted. This process will add the correct number of points back to those partially refunded orders.
No manual intervention or additional setup needs to be completed. We hope your customers can continue to enjoy their loyalty points programs!
While the current WineDirect platform offers email marketing, some wineries have asked for more advanced automation and segmentation abilities. We are happy to announce that Klaviyo – the leading email automation platform – is now available to be integrated with WineDirect stores. Leverage Klaviyo’s advanced email and SMS marketing automation and best-in-class segmentation tools to generate more sales on auto-pilot.
WineDirects mission as "The Winery's Champion" focuses on offering the best in class tools to wineries of all sizes. This includes looking outside WineDirect and ensuring our wineries have the ability to use the tools they need and reach their goals. We are excited to partner with our friends at Best Worlds – a Certified Klaviyo Systems Integrator and Master Partner – for them to build out this additional hosted service to support WineDirect customers. This integration is a paid feature created and hosted by BestWorlds, including the $250 cost to have Kalviyo and the included set-up fee.
UPDATE - June 9th, 2022:
We originally planned to deploy a change to our web service APIs on June 13th. Since the email was sent out, some of our partners have discovered issues we did not foresee, and we are postponing the web service deployment. Our team is working diligently towards a fix.
If you have questions about the deployment delay, please feel free to contact firstname.lastname@example.org for assistance. We appreciate your patience.
As part of our commitment to continuous improvement of the WineDirect platform, we are implementing some changes to our web services to ensure API calls continue to flow automatically.
Any integrations that use the below endpoints will need to be updated by June 13th.
Changes will be applied to the following endpoints:
And only on these methods:
We will be converting the OrderNumber attribute from a double to a string for these methods.
Any integrations that use the previously mentioned methods will need to be changed. The deadline for the changes is June 13th.
We sincerely appreciate your understanding and co-operation. If you have any questions, please feel free to email email@example.com, and we will get back to you shortly.
If your winery is in Canada, you can now access ATS as a carrier in the shipment dropdown of your orders. This should save you significant time when shipping out wine orders - simply watch the video below to learn more:
We are thrilled to roll out further improvements to Canadian wineries as we continue to refine and improve the tools you need. We look forward to continuing to support you and your DTC business.
Exciting News! Our partner, WineGlass Integration Technology Solutions (WGits), is now offering a new online automated accounting solution for WineDirect clients. Save time, money, and stress reconciling your transactional data with this seamless, easy-to-use integration: Quick Books Online.
Key Benefits of QuickBooks Online:
Available for both US & Canada
Price: $250 set up fee and $99.99 / month (USD)
> Interested in learning more about QuickBooks Online? Contact WGits for a demo.
Already use QuickBooks or want to learn more about the integrations with WineDirect? Check out our documentation page.