Corinna Wang
August 19, 2019 | Corinna Wang

Bug Fix: Gateway Timeout for Email Blasts

We know how important email marketing is for your Ecommerce business - and your DTC efforts as a whole. Over the past few days, some of you have reported intermittent timeouts while large email blasts were being executed. 


This issue has now been fixed by extending the timeout period to ensure that all of your planned emails can be sent to your clients, without interruptions. 



Corinna Wang
August 19, 2019 | Corinna Wang

Bug Fix: Google + Social Button Removed

As of April 2, 2019, Google depreciated Google+ for consumers. Since Google is no longer supporting the API for the social sharing widget, we have removed it from both your product pages and blog pages.

No action is needed, but you may notice that the Google+ widget no longer displays with your other social sharing widgets. 

Corinna Wang
August 6, 2019 | Corinna Wang

New: Filter By User Choice Club Customization

Summer is in full swing - but fall club season is right around the corner. So we're excited to introduce this new - and highly requested - feature that will save you time and make your club runs easier!

After you process your club, you can easily filter your default club orders from customized ones. This will speed up your order picking by giving you the ability to print packing slips and shipping labels. We hope this update will save your team time when boxing up your club shipments next time around.

> Learn more

Time Posted: Aug 6, 2019 at 8:00 AM
Corinna Wang
July 17, 2019 | Corinna Wang

Bug Fix: Social Dashboard

As we continue to strive to increase your customer insights across the platform, we understand that the current social dashboard is not providing the majority of you with enough quality information.

You may have noticed that there were intermittent issues recently and upon deeper investigation we determined that we need to disable this tool. This allows us to focus our efforts on providing you with other more powerful customer solutions, which are coming in the near future.

Stay tuned!

Katrina Sohriakoff
July 11, 2019 | Katrina Sohriakoff

Year One of Our Tock Integration

On this day last year, we proudly announced our partnership with Tock, a premier reservation and guest management platform tailored to the wine and restaurant industries.

Since then, more than 100 wineries have signed on with WineDirect to leverage Tock's reservation, table management and CRM system offering guests convenient ways to book tours, tastings, and special events.

Together, WineDirect and Tock provide deep customer insights, reduce no-shows, improve your team's efficiency and increase sales. Here are a few ways you can take advantage of our integration to offer the world-class hospitality your customers expect:

  • Real-Time Sync between Tock and WineDirect ensures that bookings and club memberships will update across platforms instantaneously.
  • Smart Groups pull from WineDirect contact types to allow you to automatically apply special access and pricing to your club members and VIPs, making it easier to run club member events and comp or discount tastings.
  • Social integrations with Facebook, Instagram and Google Maps encourage discovery, with prominent "Book Now" buttons giving your winery a leg up in attracting guests. They'll love the option to book their visit in one simple click.
  • Event management tools include everything you need to run a successful event, from a guest directory with notes and tags to waitlists to ticket add-ons. 
  • Collect guest data and feedback through pre- and post-visit surveys:

    “Tock is like having a receptionist 24 hours a day. We’re now able to book guests around the clock, and in the process, collect important guest details (first-time visitors, celebrations, member referrals, etc). This wasn’t possible when we were manually taking reservations over the phone.”

    - Nicole Roberts, Epoch Estate Wines

We'll continue to collaborate on new and innovative features with Tock to enhance our integrated offering as we strive to create the ultimate reservations management and CRM tool for wineries.

Stay tuned for future updates!

> Learn more about our integration with Tock and request a demo.

Corinna Wang
June 26, 2019 | Corinna Wang

New: Updates to New Checkout Tools

We've been working hard on upgrading our New Checkout options to entice you to switch over from our legacy checkout. Starting today, you can further customize your checkout experience because:

All Google Fonts Now Supported

When we first launched our new checkout, we offered a limited amount of Google fonts, however we are now offering the ability to choose from over 900 Google fonts. This allows you to seamlessly match your branding thorughout your entire website.

>Learn More

Ability to Customize Headers in New Checkout

A designer can now add custom HTML and CSS to style your online store's header when using our new checkout tools, offering you more control of your website's look and feel.

>Learn More


Time Posted: Jun 26, 2019 at 8:30 AM
Corinna Wang
June 26, 2019 | Corinna Wang

New: Updated Design for Send Mass Email

Today, under the contacts tab you will see that there is no longer a “Send Mass Email” section and now everything you need to manage and send your email documents lives under “Email Documents”. Besides the button placement (now on the top right of the screen), and an updated design, there are a lot of time-saving benefits that come along with this change that will make your email marketing more streamlined, including:

1. Crafting your email and then sending right from that document, without navigating away from the email.

2. When you send from the current email document, you only need to select your contact list. This reduces sifting through multiple categories and email documents to find your email, a significant reduction in the steps required to send an email.


3. Send an email to multiple people in the contacts section without having to leave the contact list.

Read more about these changes on our documentation site.


Time Posted: Jun 26, 2019 at 8:30 AM
Corinna Wang
June 26, 2019 | Corinna Wang

New: Shipping Address Error Notifications

If you're a ShipCompliant user, you now have access to shipping address error notifications on the point of sale.

This feature gives you the opportunity to identify and correct shipping address related errors before a customer leaves the tasting room, helping ensure more orders pass compliance and are not quarantined. This workflow change will significantly improve the customer purchasing experience.


With this feature, the compliance check is executed before the payment is completed, displaying any error codes for your tasting room staff to handle. This allows them to double-check the customer's shipping address, in order to resolve the error before the customer leaves. 


> Learn more by reading the documentation. If you have questions, please don't hesitate to get in touch! 

Time Posted: Jun 26, 2019 at 7:30 AM
WineDirect Team
June 19, 2019 | WineDirect Team

Bug Fix: Email Address Required on POS for Event Ticket Purchasers

We are now requiring an email address for receipt orders placed on the POS that contain event tickets. 

We have eliminated a bug that previously caused customers who purchased event tickets in your tasting room from not recieving an email confirmation with their PDF ticket.

Time Posted: Jun 19, 2019 at 8:45 AM
Katrina Sohriakoff
April 23, 2019 | Katrina Sohriakoff

New: VinDashboard Partnership

Through our partnership with VinDashboard, WineDirect clients now have a new way to access and analyze your data.

VinDashboard is a reporting service gives you a snapshot view of key business metrics and allows you to drill deeper into your WineDirect data to uncover actionable insights.

Providing access to 50+ industry standard reports and KPIs, VinDashboard enables wineries to easily track and interpret your DTC data through a highly visual and flexible interface. It pulls your WineDirect data automatically and refreshes every day. 

Dashboards and Reports include:

  • DTC Sales and Trends by Channel
  • Sales Associate Performance
  • Wine Club Monthly Overview and Analytics
  • Tasting Room Daily, Monthly, and Yearly Key Performance Indicators
  • Sales and Quantity by SKU

An ideal reporting tool for DTC Managers, Wine Club Managers and Finance Executives, VinDashboard saves you time by compiling the most important data into one easy-to-use, customizable tool. Reports can be set up to be emailed automatically and are easily exported to Excel, PowerPoint, and more.

Services start at $179/month with a one-time setup fee. Pricing is based on annual DTC sales and a 10% discount is offered for annual subscriptions.

> Visit our FAQ page to learn more about VinDashboard and request a demo.

Time Posted: Apr 23, 2019 at 8:00 AM