New: Higher Protection Against Online Fraud with 3D Secure 2.0

WineDirect employs various security tools and protocols to help keep you and your customer's data safe. 3D Secure (3DS) is one of the security protocols we use specifically designed to protect wineries from online payment fraud by stopping suspicious transactions.

We are happy to announce we have updated 3DS to version 2.0. This updated version will help to:

• Make payment processing even faster
• Minimize payment disruptions
• Bring additional smart fraud detection (to reduce card fraud)
• Expand authentication to American Express and Discovery cards

3DS 2.0 is now automatically enabled at the payment processor level. No action is needed if you are eligible.

Eligibility Requirements:

• Using WineDirect Payments
• Using V2 Checkout Tools

Not yet using WineDirect Payments? Sign up here.

For more information on 3DS, check out our documentation site here.

Fix: Increase SearchOrder Results from 100 to 5000

If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.

 

To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.

 

If you have any questions about this change, please contact support@winedirect.com.

Update: WineDirect Platform Stability - First Half of 2022

Here at WineDirect, we are committed to platform stability because we understand how crucial continuous uptime is for your winery. From your website to point of sale, having reliable connectivity is critical for the day-to-day activities you rely on to sell DTC.

We are happy to share the summary report on uptime from our main four applications for the first half of 2022 (January - June):

“With the help of some key partners, we can bring 24/7 coverage to the WineDirect platform. We have spent the time to build automated alerting/reporting infrastructure to help us detect and respond fast. Enabling wineries to run their day-to-day activities knowing they can count on us to be one of the most stable platforms in the industry is really something we take seriously.” 

- Edwin Lo, WineDirect Product Owner

Thank you for trusting us with your critical operations. For the most up-to-date system status, check out the WineDirect Status page.

New Update: Credit Card Updater

We are thrilled to announce some significant updates for Credit Card Updater for Canadian and US wineries. 

For Canadian Wineries:

Credit Card Updater is now available for all Canadian Wineries. WineDirect's Credit Card Updater tool automatically updates your wine club members' expired, lost, or stolen credit cards. You can significantly improve your team's efficiency and make time for more valuable customer service activities by eliminating the hassle of multiple phone calls and emails.

For US Wineries:

Along with already working with Visa, Mastercard, and Discovery cards, we are excited to announce American Express (Amex) credit cards now work with Credit Card Updater. Enjoy smooth updates for all major credit cards without contacting the customer directly.

Eligibility Requirements:

• Available to all Canadian & US Wineries using WineDirect Payments

Not yet using WineDirect Payments? Sign up here.

For more information on Credit Card Updater, check out our documentation site here.

New: WineDirect x Klaviyo Integration

While the current WineDirect platform offers email marketing, some wineries have asked for more advanced automation and segmentation abilities. We are happy to announce that Klaviyo – the leading email automation platform – is now available to be integrated with WineDirect stores. Leverage Klaviyo’s advanced email and SMS marketing automation and best-in-class segmentation tools to generate more sales on auto-pilot.

WineDirects mission as "The Winery's Champion" focuses on offering the best in class tools to wineries of all sizes. This includes looking outside WineDirect and ensuring our wineries have the ability to use the tools they need and reach their goals. We are excited to partner with our friends at Best Worlds – a Certified Klaviyo Systems Integrator and Master Partner – for them to build out this additional hosted service to support WineDirect customers. This integration is a paid feature created and hosted by BestWorlds, including the $250 cost to have Kalviyo and the included set-up fee.

Learn more about the WineDirect x Klaviyo integration here!

Update: Web Service Update

UPDATE - June 9th, 2022: 

We originally planned to deploy a change to our web service APIs on June 13th. Since the email was sent out, some of our partners have discovered issues we did not foresee, and we are postponing the web service deployment. Our team is working diligently towards a fix.

If you have already updated your APIs, we recommend reverting to the existing setup of web services until we have more information.

If you have questions about the deployment delay, please feel free to contact edwin.lo@winedirect.com for assistance. We appreciate your patience.

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As part of our commitment to continuous improvement of the WineDirect platform, we are implementing some changes to our web services to ensure API calls continue to flow automatically. Any integrations that use the below endpoints will need to be updated by June 13th.

Changes will be applied to the following endpoints:

• OrderService v300
• OrderService v301

And only on these methods:

• SearchOrders()
• GetOrderDetail()

We will be converting the OrderNumber attribute from a double to a string for these methods.

Any integrations that use the previously mentioned methods will need to be changed. The deadline for the changes is June 13th.

We sincerely appreciate your understanding and co-operation. If you have any questions, please feel free to email edwin.lo@winedirect.com, and we will get back to you shortly.

Partner Spotlight: QuickBooks Online Integration

Exciting News! Our partner, WineGlass Integration Technology Solutions (WGits), is now offering a new online automated accounting solution for WineDirect clients. Save time, money, and stress reconciling your transactional data with this seamless, easy-to-use integration: Quick Books Online.

Key Benefits of QuickBooks Online:

• Significant time savings with the automatic integration
• Reduction of human error by reducing manual entry
• Easy bank reconciliation
• Access anywhere with an internet connection on a tablet or computer (no software required)
• Included top-notch support

• Available for both US & Canada

We had the pleasure to sit down with Dan from WGits to give us an overview of the integration, its main benefits for wineries, and some FAQs. Check out the video below to learn more:

Features Include:

• Customer name mapping
• Order class mapping
• Easier reconciliation
• Transaction dates
• Shipping charges and more!

Price: $250 set up fee and $109.99 / month (USD)

> Interested in learning more about QuickBooks Online? Contact WGits for a demo.

 

 

Already use QuickBooks or want to learn more about the integrations with WineDirect? Check out our documentation page.

Fix: WorldPay Payment Integration

For those wineries using WorldPay and have seen disruption in their service, our apologies as we understand your frustration. We have reached out to the WorldPay team on multiple occasions but have not received any updates on their end.

Going forward, we recommend that WorldPay users switch to our fully-integrated payment processing solution, WineDirect Payments, which includes:

• Enhanced security
• Exclusive features
• Unparallel customer service
• Low rates

>>Learn more about WineDirect Payments here.

Fix: ShipCompliant & EasyShip Integration

If your winery uses EasyShip with ShipCompliant, you may have noticed some synching issues over the past few months. We are happy to report that ShipCompliant has rolled out a fix for the integration. You can look forward to having tracking numbers synching with the EasyShip source code. >>Click to view more about EasyShip

 

If you continue to have issues with using EasyShip alongside ShipCompliant, please reach out to ShipCompliant here.

New: Digital Gift Card Batch Processing

Good news! You asked about the ability to batch update digital gift cards and we listened. In the Gift Cards Actions menu of the gift cards page, there is now a new batch feature that can be used to alter any currently existing gift cards in the system.

Here, you can learn how to use this new feature and interact with gift card in your store.

How To Use Batch Gift Card Updater

1. In the Admin Panel, navigate to store > Gift Cards > Batch Update Gift Cards
2. Click Batch Update Gift Cards
3. Select "Download Gift Card Sample File"
4. Open the file in Excel

>>Read the full documentation here.

 

If you have any ideas about what you want to see from the WineDirect platform, please feel free to leave them on the Idea Form. Cheers! 🍷