Fix: Easy Ship UPS Shipping Status Updates

We recently implemented a fix for an intermittent issue causing some orders using Easy Ship UPS setup to remain with a "Pending Carrier Pickup" shipping status, resulting in the “Order Has Shipped” tracking notification email failing to trigger.

We apologize for any confusion and inconvenience caused to wine club members and customers who received this delayed and in some cases duplicate notification. We are continuing to monitor while implementing additional performance improvements with UPS.

Fix: Loyalty Points in Australia

If your winery is in Australia, you may have noticed the Loyalty Points feature was unavailable over the past couple of weeks to both you and your end consumer.

Our team has now implemented a smart fix for this error and going forward the service will automatically reboot in the case of any disruption. We apologize for the inconvenience and are committed to enhancing the platform with updated technology.

New: WineDirect Academy

With the new year in full swing, we're thrilled to offer you access to brand new educational resources - all for free! There are two tracks of educational training videos working as you work to master WineDirect's robust tools. Start with WineDirect Essentials and level up to courses within WineDirect Academy!

WineDirect Essentials are for those of you just starting out and getting the hang of WineDirect's foundational tools.

WineDirect Academy is  module-based and builds on foundational tools with deep dives and best practices.

access academy

Simply create an account for free, choose which courses benefit you and then complete the modules. We think you'll love the new Academy, but don't take our word for it:

"I am loving it! I think the Academy is so great. This is fresh and in real time and feels very current. They segments are short and to the point. I know I will get a ton of use out of it." - Nancy Dunsmore, Ex Nihilo Vineyards

We are excited to support you on your journey of mastering WineDirect's robust tools. As we welcome new beginnings in 2021, we want to say thank you for your continued partnership and trust in WineDirect. Happy learning!

Fix: Cleaning Lists

You may have noticed the Clean List tool was placing your lists into a queue, without completing a full clean of your contact's email addresses. Our team investigated and implemented a fix, ensuring that all backlogged clean jobs have now been completed. No action is needed and you can continue to clean lists and executing email campaigns as usual. 

Fix: 'Order Has Shipped' Tracking Notification Email

If your winery uses Future Ship dates, you may have noticed your 'Order Has Shipped' tracking notification email was sending intermittently for those orders.

We have now identified and updated the criteria for those emails to continue executing automatically. Over the next few days, we will continue monitoring and verifying that tracking emails for orders with a set Future Ship Date are consistently sending.

Thank you for your patience as we identified the root cause to ensure a permanent fix was implemented so that your customers can continue to get pertinent tracking information via email.

 

Now: Free Training Videos On Demand

In this training series, we explored WineDirect's top features to drive holiday sales success. An exclusive benefit for clients on our new DTC Pricing Plans, we are making these trainings available to all clients for a limited time to help you make the most of the holiday sales season. Our new plans easily scale as your DTC business grows, and adapt as sales fluctuate throughout the year. Click here to learn more about the plans and their benefits.

You can now watch these training sessions on demand as you start to execute your holiday campaigns:

Watch Week 1: Intro to Top 5 Must Use WineDirect tools

Watch Week 2: New Wine Club Options 

Watch Week 3: List Builder & Customer Segmentation

Watch Week 4: Carrots and One Click Offers

Watch Week 5: Promotions

Watch Week 6: Point of Sale

We hope you enjoy the step-by-step instruction and are inspired to create something new this holiday season to delight your customers. If you are interested in a customized training for your winery, you can reach out to training@winedirect.com. Happy viewing!

New: WineDirect Point-of-Sale App Now Compatible With iOS 14

November 10, 2020:

We're thrilled to announce that after rigorous testing, WineDirect's Point-of-Sale App is fully compatible with iOS 14. Feel free to go ahead and update your tasting room devices.

If you have Automatic App Updates enabled, the newest version of the WineDirect POS app (4.0.9) will auto-update. Otherwise you will need to click 'Update' in the Apple App Store.

To ensure a smooth transition, please double check your specific device compatibility by reviewing Apple's compatibility pages iOS 14 for iPhones/iPods and iPadOS 14 for iPads to confirm your specific devices are compatible with iOS 14 before you install.

As always, double check printers and any other network devices after you complete the update to be sure they are functioning correctly. >Read iOS 14 compatibility notes on the Documentation Site

If you aren't ready to update to iOS 14, you are welcome to continute to use the previous version of the app.

September 16, 2020:

Apple has unexpectedly released iOS 14 today. We are currently testing our POS app with iOS 14 and working towards compatibility. We strongly recommend against updating to iOS 14 on your devices until we have completed testing and verified that the WineDirect POS app is compatible. Stay tuned for more updates soon!

Now: Club Cancellation and On Hold Source

As you look for greater understanding of your wine club tenure, you now have visibility into your club members on hold or cancel origin. This update allows you to easily track what channels are being utilized when memberships are going on hold or cancelling.

As current club member pause or cancel their membership, they will be labeled with one of the following:

• Website
• POS
• AdminPanel
• AdminPanelImport
• Webservice
• RMS (for those of you using RMS)
• Other (if none of the above apply)

These labels are now available as new report filters and columns called ‘Club Hold Application’ and ‘Club Cancel Application' in the following reports:

• Club Member
• Club Signup
• Club Member on X Date

As we head into 2021, this visibility will hold greater value as we introduce online Hold and Cancel functionally for club members. Stay tuned for more exciting club updates in the new year.

 

 

New: EMV Terminals Now Available in the US

Today we're thrilled that US wineries can begin taking advantage of EMV chip readers! The wait is over for the Ingenico Move/5000 backed by Ingenico, a leading global provider of secure transactions and electronic payment solutions, and supported by the WineDirect Payments team you already know.

Key Benefits:

• Supports multiple payment types including EMV chip cards, NFC/contactless cards, Apple Pay and Google Pay
• Enables contactless customer payment options while increasing security 
• Connects to your Point of Sale wirelessly via Wi-Fi
• Designed for mobility to enable curbside pickup and touchless tableside service all day with a long battery life 

Eligibility Requirements:

• Participants must be current customers of WineDirect Payments and be based in the US
• If you are NOT already using WineDirect Payments for payment processing, we recommend starting the sign-up process today so that you will be eligible to obtain the solution and purchase hardware.
• Participants must purchase terminals from WineDirect Payments to insure they have the correct encryption. 

We encourage you to visit the WineDirect Payments store and order your terminals now. Inventory is available on a first-come, first-served basis.

visit store

We think you'll love the new solution in your tasting room, but don't take it from us: "The EMV is a great tool and easy to use. Guests love the ability to use touchless payment." - James DiMartino, Groth Vineyards

If you have any questions in the meantime, please read through the full documentation and then contact our team at support@winedirectpayments.com with any questions.

You can also watch our recent training webinar to learn more about features, benefits and how to set it up.

Stay tuned as we continue to upgrade our tools to provide best-in-class tools for you to grow your DTC business. As always, we thank you for your continued partnership and trust in WineDirect.

New: Add Tipping Functionality to Your Shopping Cart

It's no secret that due to many tasting rooms being closed or operating at a limited capacity, you and your staff may be missing out on your usual tips. Today, we're sharing a way to offer tipping options in your shopping cart.

One of our newer customers, Packmule Beverages, proposed a way to make up those tips by presenting them as an add-on while someone is completing their online order. Their customers were asking how to support them, and in this example, they can choose  to add a tip to their order to support their favorite local business during this time.

Using WineDirect's One-Click Offer functionality, this video will take you through the set up steps so that your winery can implement online tips as we look towards the holiday season.

Additional Resouces: