Bug Fix: Google + Social Button Removed

As of April 2, 2019, Google depreciated Google+ for consumers. Since Google is no longer supporting the API for the social sharing widget, we have removed it from both your product pages and blog pages.

No action is needed, but you may notice that the Google+ widget no longer displays with your other social sharing widgets. 

New: Filter By User Choice Club Customization

Summer is in full swing - but fall club season is right around the corner. So we're excited to introduce this new - and highly requested - feature that will save you time and make your club runs easier!

After you process your club, you can easily filter your default club orders from customized ones. This will speed up your order picking by giving you the ability to print packing slips and shipping labels. We hope this update will save your team time when boxing up your club shipments next time around.

> Learn more

Bug Fix: Social Dashboard

As we continue to strive to increase your customer insights across the platform, we understand that the current social dashboard is not providing the majority of you with enough quality information.

You may have noticed that there were intermittent issues recently and upon deeper investigation we determined that we need to disable this tool. This allows us to focus our efforts on providing you with other more powerful customer solutions, which are coming in the near future.

Stay tuned!

New: Updates to New Checkout Tools

We've been working hard on upgrading our New Checkout options to entice you to switch over from our legacy checkout. Starting today, you can further customize your checkout experience because:

All Google Fonts Now Supported

When we first launched our new checkout, we offered a limited amount of Google fonts, however we are now offering the ability to choose from over 900 Google fonts. This allows you to seamlessly match your branding thorughout your entire website.

>Learn More

Ability to Customize Headers in New Checkout

A designer can now add custom HTML and CSS to style your online store's header when using our new checkout tools, offering you more control of your website's look and feel.

>Learn More

 

New: Updated Design for Send Mass Email

Today, under the contacts tab you will see that there is no longer a “Send Mass Email” section and now everything you need to manage and send your email documents lives under “Email Documents”. Besides the button placement (now on the top right of the screen), and an updated design, there are a lot of time-saving benefits that come along with this change that will make your email marketing more streamlined, including:

1. Crafting your email and then sending right from that document, without navigating away from the email.

2. When you send from the current email document, you only need to select your contact list. This reduces sifting through multiple categories and email documents to find your email, a significant reduction in the steps required to send an email.

 

3. Send an email to multiple people in the contacts section without having to leave the contact list.

Read more about these changes on our documentation site.

 

New: Shipping Address Error Notifications

If you're a ShipCompliant user, you now have access to shipping address error notifications on the point of sale.

This feature gives you the opportunity to identify and correct shipping address related errors before a customer leaves the tasting room, helping ensure more orders pass compliance and are not quarantined. This workflow change will significantly improve the customer purchasing experience.

With this feature, the compliance check is executed before the payment is completed, displaying any error codes for your tasting room staff to handle. This allows them to double-check the customer's shipping address, in order to resolve the error before the customer leaves. 

> Learn more by reading the documentation. If you have questions, please don't hesitate to get in touch! 

New: WineDirect Adds PayPal Express Checkout Integration

Starting today, you can add PayPal Express Checkout as a payment option on your website. We’ve fully integrated PayPal into the existing checkout flow, making it easy for your customers to use - and simple for you to collect payment.

With more than 227 million users, PayPal provides convenience and security to you and your customers, allowing them to pay with their PayPal balance, bank account or credit card without sharing or entering sensitive payment information on your website.

Key Benefits:

• Added consumer flexibility and convenience  
• Secure payment processing from a globally trusted company
• Seamless integration with your existing checkout experience
• No setup fees and easy onboarding

How to Get Started:

• Enable WineDirect’s new checkout tools, if you haven’t already
• Sign up for a business account with PayPal
• Enter your PayPal credentials in your WineDirect Admin Panel
• Start accepting PayPal payments immediately!

Get started now with easy step-by-step instructions.

POS Email Marketing Opt-In

Experience a faster opt-in process for customers that want to hear from you! During the point of sale checkout process, you are asked to enter a email address in order to send an email receipt to the customer. When entering a customer's email address, you will now notice an opt-in checkbox underneath, allowing a one-step opt-in for email marketing communications. 

This will help you add customers to your marketing communications list while staying compliant. Customers who verbally opt-in to receiving marketing emails in your tasting room will have their contact record updated to a 'Single Opt-In' email status in the WineDirect CRM. The customer will also receive a 'Double Opt-In' email, allowing them to confirm their email address, giving you easier compliance to anti-spam standards in different countries.

Read more in the Documentation here.

New Features Roundup Webinar Recap

Thanks to everyone that tuned in for the webinar today! You can watch the recorded webinar below:

 

As promised, here are some links to relevant signups, including new features, the early adopter program and a club survey:

1. POS PINs: PINs brings improved security and tracking to your POS, making it easy for you to assign unique login credentials to each staff member instead of relying on one shared username and password. The 4-digit PIN speeds up transactions in your tasting room.
2. POS Exchanges (Open Beta): When customers come into the tasting room to pick up their club or online orders, frequently they'd like to exchange items they've purchased for a different bottle.With POS Exchanges, there is one clean transaction.
3. Loyalty Points: Loyalty programs encourage repeat customers who spend more on their purchases and return to your winery more often. So we are thrilled to now offer a fully-integrated loyalty points program. 
4. Enhanced Ecommerce Tracking via Google Tag Manager: If you’re looking for more data to help you understand how your customers are interacting with your website - then these tools are for you. Google Tag Manager and Google Analytics offer a wealth of data, but it can be challenging to turn that into real insight for your business. We've done all the work for you!
5. Marketplaces: Build your customer base with WineDirect’s integrated marketplace distribution network —the only one of its kind—that enables you to seamlessly connect to third-party platforms including eBay, Vivino and many top travel and luxury loyalty programs in the United States. 
6. Early Adopter Program: The Early Adopter Program gives clients access to new products and features before they are available to everyone using the platform. Sign up to get started!
7. Wine Club Feedback Signup: We want you to help provide input on some prototypes for new club features and consumer experiences. Feedback on the prototypes helps guide what the features will look like when they are rolled into our platform. Sign up and give your input!

New: Loyalty Points

We're thrilled to announce our new Loyalty Points program, available today. Over the years, this has been one of our most-requested features, and with good reason. Loyalty programs encourage repeat customers who spend more on their purchases and return to your winery more often. With loyalty points, you can easily reward your biggest fans, and keep them coming back for more. 

Why You’ll Love Loyalty Points

• Create a seamless experience for customers to earn and redeem points
• Leverage points as an extra bonus or customer service perk
• Incentivize club members to join premium clubs and receive a more favorable earning rate
• Customize which product SKUs customers can redeem with loyalty points
• Ability to customize a redemption rate that makes sense for your winery

Details

Loyalty Points is a paid add-on feature that can be used by wineries of all sizes; the pricing simply fluctuates based on the number of contacts you have in your Admin Panel CRM at the time of billing.

Pricing

For Plus and Enterprise clients there is no additional cost to use Loyalty Points. Lite customers will be billed monthly a fee of $159/month.

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How To Get Started

• Sign up here to start using the new loyalty points features
• To learn more, please read the documentation
• Once you’ve signed up for loyalty points,you can easily manage and apply points on your Admin Panel and POS

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