Manage Emails
The Email section allows users to view all email documents sent to any customers via the Vin65 platform. This allows users to see exactly which emails (including System Emails) that were sent to an individual as well as some statistics about that email document. Statistics include whether the customer opened the email and/or whether the customer clicked on any links within the email.
View Email Details: Learn how to see the detailed email that was sent. Learn More >
Resend Email: Resend the email to the customer. Learn More >
Below are some definitions for the Email tab:
| Date | The date that the email was sent. |
|---|---|
| Subject | The email document's subject line. |
| Open | This column indicates whether the email document was opened by the customer or not. The values can either be Yes or No. If the customer is using an email browser such as Outlook and does not choose to display images within the email document, then the Vin65 system considers this email as being previewed and will not count it as being opened. |
| Click Back | If you have any links within the document that links either to your website or to another website, these clicks will register as a click back when the customer clicks on the links. |
For more information on working with email documents, please visit the Email Documents documentation.
The standard for email tracking as it is, is a precaution built around spam prevention. The open is not verified until the request for images is pulled from the email server from where the email document originated. Customers that would mark your email addresses within their list of safe senders will always display the open value of Yes even if images are not being loaded.
View Email Details
To view the details of the email that you sent to the client, click on the magnifying glass. This feature allows an admin user to view the contents of the email document that goes out to customers. The document will be displayed on modal window.
When viewing email details, auto-populating tags will remain as tags and will NOT show the auto-populating data that would be sent in the actual email. For example, //FirstName// will appear as //FirstName//.
For more information on auto-populate tags, please visit the Auto Populated Tags documentation.
Resend Email
This feature allows admin users to quickly resend any email documents that a customer has been sent previously. This option is useful if a customer had a spam filter that previously blocked the initial document that was sent; admin users will be able to send a new copy over to a contact by clicking the Resend Email button. See the image below.
