Year One of Our Tock Integration

On this day last year, we proudly announced our partnership with Tock, a premier reservation and guest management platform tailored to the wine and restaurant industries.

Since then, more than 100 wineries have signed on with WineDirect to leverage Tock's reservation, table management and CRM system offering guests convenient ways to book tours, tastings, and special events.

Together, WineDirect and Tock provide deep customer insights, reduce no-shows, improve your team's efficiency and increase sales. Here are a few ways you can take advantage of our integration to offer the world-class hospitality your customers expect:

• Real-Time Sync between Tock and WineDirect ensures that bookings and club memberships will update across platforms instantaneously.
• Smart Groups pull from WineDirect contact types to allow you to automatically apply special access and pricing to your club members and VIPs, making it easier to run club member events and comp or discount tastings.
• Social integrations with Facebook, Instagram and Google Maps encourage discovery, with prominent "Book Now" buttons giving your winery a leg up in attracting guests. They'll love the option to book their visit in one simple click.
• Event management tools include everything you need to run a successful event, from a guest directory with notes and tags to waitlists to ticket add-ons. 
• Collect guest data and feedback through pre- and post-visit surveys:

  “Tock is like having a receptionist 24 hours a day. We’re now able to book guests around the clock, and in the process, collect important guest details (first-time visitors, celebrations, member referrals, etc). This wasn’t possible when we were manually taking reservations over the phone.”

  - Nicole Roberts, Epoch Estate Wines

We'll continue to collaborate on new and innovative features with Tock to enhance our integrated offering as we strive to create the ultimate reservations management and CRM tool for wineries.

Stay tuned for future updates!

> Learn more about our integration with Tock and request a demo.