Fix: Point of Sale Error

On August 21, beginning at approximately 1pm, we experienced an outage with some users reporting extreme delays or a fatal system error when trying to use the POS application. Our engineers identified and fixed the issue at 3:52pm.

Please verify through your gateway that payment was successfully captured for any orders with a pending payment and pending order status during this incident window. >>Click to view instructions here

Please note: If you've had to complete any payments manually, you’ll need to go to status and change to ‘completed’.

We will have a detailed Root Cause Analysis of the outage available within the next 5 days once we complete our internal analysis. We apologize for the disruption.