Fix: EMV Refund Flow

If your winery is U.S-based and uses the chip reader with WineDirect Payments, you may notice a change to your EMV refund workflow. We have removed the card-present refund option, aiming to improve both the staff and customer experience.

Previously, the refund flow assumed that a customer would be present in the tasting room for a refund, and the terminal prompted them to insert the card used in the original sale. We found that customers aren't usually physically in the Tasting Room during the refund process. By eliminating this unnecessary process and the additional clicks involved, the refund workflow is faster and reduces refund errors.