Vin65 Team
August 14, 2017 | Vin65 Team

Orders 'On Hold' Messaging Clarified

We've updated the messaging in emails for orders on hold to be clearer and provide a better customer experience. When an order has a future ship date, the customer now gets a message that says 'Order is on hold' instead of stating 'Order is on hold due to customer request'. Often weather holds, etc. are not at the request of the customer, so we've changed the messaging in order emails to reduce customer confusion. 


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