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Action Emails FAQs

  1. When do the Action Emails get emailed?
  2. If an Action Email is triggered, can I stop it?
  3. When do the 'Abandoned Cart' emails get queued up?
  4. If someone abandons their cart and triggers the 'Abandoned Carts' email, but then purchased before the emails is sent will it still send?
  5. If an Expired Card Action Email is triggered and put into the queue, and a customer updates their card before the email is sent, will the email still send?

When do the action emails get emailed?

Action emails get sent out once a day at 7:30am Pacific.

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If an action email is triggered, can I stop it?

Yes. Depending on the type of Action Email, you can manually stop an email from being sent. Do this within the Action Email Queue.

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When do the 'Abandoned Cart' emails get queued up?

Once a day, Vin65 gathers all of the abandon cart sessions and places them in the queue.

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If someone abandons their cart and triggers the 'Abandoned Carts' email, but then purchased before the emails is sent will it still send?

It depends, but most often yes, it will still send. On the tech side, the abandoned cart is based off a unique cart session, only if that unique cart session would be completed it would no longer send.

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If an Expired Card Action Email is triggered and put into the queue, and a customer updates their card before the email is sent, will the email still send?

Most often no, but it depends. Vin65 checks once per day to see if the email is still applicable to be sent. If the card is updated before the Vin65 check, it won't send. If it's done after the check the day it's supposed to send, it will still send.

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Can I make changes Queued Action Emails?

Queued action emails are not affected by template changes. They can be modified individually. Alternatively the queued emails could be removed and then readded to the queue. Any changes made to the template will reflect onto the new queued emails.

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