The Vin65 platform allows you to create specific custom cancellation reasons to apply to club memberships. Cancellation reasons are only visible to admin users and can only be added to a canceled membership by an admin user.
1. To create a new cancellation reason, head to Store > Clubs > Cancellation Reasons.
2. Click on the green [+] Add A Cancellation Reason.
3. Enter the reason in the Club Cancellation Reason field and check the Is Active box to make the reason active. Then click Save.
4. Your new custom cancellation reason will appear in the club membership tab of a customer’s contact file.