FAQ: Pricing
- How long is the contract?
- Is there a per-transaction or percentage of winery sales?
- Is technical or customer support included?
- What payment gateway(s) can I use?
- Can I change plans or add something at anytime?
- What happens if I leave?
- Can I pay by check?
- Are you PCI Compliant?
- What is a Webservice?
- What are the pricing tiers?
Is there a per-transaction or percentage of winery sales?
Nope. You work hard for your sales, so the profit is all yours. Know exactly what you pay based on the price levels.
Is technical or customer support included?
Yes! Our support team is available via phone and email 7 days a week, plus you can access our extensive Documentation site at any time to find how to guides, videos and more.
What payment gateway(s) can I use?
In the US and Canada, take advantage of our fully integrated payments solution, WineDirect Payments. In Australia, we are integrated with eWay.
Can I change plans or add something at anytime?
Absolutely! It's easy to upgrade and enable additional features when you need to.
For more information about upgrading your plan, click here >
What happens if I leave?
You own the data, period. You can export your data anytime (the WineDirect team will assist with sensitive data (i.e. credit cards).
Are you PCI Compliant?
Absolutely! Your security means a lot to us. We're PCI DSS compliant so your data and customer info is ultra secure.
What is a Webservice?
It's a way for a 3rd party system to connect to WineDirect to send/receive data (i.e. a 3rd party POS system could connect to WineDirect through webservices to grab orders, clubs, contacts, etc.). Webservices are detailed in your selected plan. If you're on a WineDirect Lite plan and would like to add the ability for API access, via a Webservice add-on package, please contact sales@winedirect.com for more information.
What are the pricing tiers?
Please refer to our Plans & Pricing page for our most current pricing details.