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FAQ: Pricing

  1. How long is the contract?
  2. Is there a per-transaction or percentage of winery sales?
  3. Is technical or customer support included?
  4. What payment gateway(s) can I use?
  5. Can I change plans or add something at anytime?
  6. What happens if I leave?
  7. Can I pay by check?
  8. Are you PCI Compliant?
  9. What is a Webservice?
  10. What are the pricing tiers?

How long is the contract?

It's month to month. Cancel anytime.

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Is there a per-transaction or percentage of winery sales?

Nope. You work hard for your sales, so the profit is all yours. Know exactly what you pay based on the price levels.

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Is technical or customer support included?

Yes! Our support team is available via phone and email 7 days a week, plus you can access our extensive Documentation site at any time to find how to guides, videos and more.

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What payment gateway(s) can I use?

In the US and Canada, take advantage of our fully integrated payments solution, WineDirect Payments. In Australia, we are integrated with eWay.

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Can I change plans or add something at anytime?

Absolutely! It's easy to upgrade and enable additional features when you need to.

For more information about upgrading your plan, click here > 

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What happens if I leave?

You own the data, period. You can export your data anytime (the WineDirect team will assist with sensitive data (i.e. credit cards).

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Can I pay by check?

No. We accept payments by credit card.

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Are you PCI Compliant?

Absolutely! Your security means a lot to us. We're PCI DSS compliant so your data and customer info is ultra secure.

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What is a Webservice?

It's a way for a 3rd party system to connect to WineDirect to send/receive data (i.e. a 3rd party POS system could connect to WineDirect through webservices to grab orders, clubs, contacts, etc.). Webservices are detailed in your selected plan. If you're on a WineDirect Lite plan and would like to add the ability for API access, via a Webservice add-on package, please contact sales@winedirect.com for more information.

What are the pricing tiers?

Please refer to our Plans & Pricing page for our most current pricing details.

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