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FAQ: Pricing

  1. What are the pricing tiers?
  2. How long is the contract?
  3. Is there a per-transaction or percentage of winery sales fee?
  4. Is technical or customer support included?
  5. What payment gateway(s) can I use?
  6. What happens if I leave?
  7. Can I pay by check?
  8. Are you PCI Compliant?
  9. What is a Webservice?

What are the pricing tiers?

Please refer to our Plans & Pricing page for our most current pricing details.

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How long is the contract?

It's month-to-month. Cancel anytime.

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Is there a per-transaction or percentage of winery sales fee?

US wineries pay a low monthly fee plus 1-2% of monthly sales based on their pricing plan. If you make more than $2 million in annual sales, we'll work with you to develop a custom quote.

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Is technical or customer support included?

Yes! All clients have access to our support team via phone and email 7 days a week, plus our extensive Documentation site to find how-to guides, videos and more. 

For US wineries, support plans are tailored to your business level and included in your pricing. You have the option to upgrade your support plan as well. 

 

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What payment gateway(s) can I use?

In the US and Canada, take advantage of our fully integrated payments solution, WineDirect Payments. In Australia, we are integrated with eWay.

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What happens if I leave?

You own the data, period. You can export your data anytime (the WineDirect team will assist with sensitive data (i.e. credit cards).

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Can I pay by check?

No. We accept payments by credit card.

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Are you PCI Compliant?

Absolutely! Your security means a lot to us. We're PCI DSS compliant so your data and customer info is ultra secure.

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What is a Webservice?

It's a way for a 3rd party system to connect to WineDirect to send/receive data (i.e. a 3rd party POS system could connect to WineDirect through webservices to grab orders, clubs, contacts, etc.).