Reservations via Tock
WineDirect has partnered with Tock, the leading provider of winery reservation management software, to make it easy for you to offer guests convenient reservations for tours, tastings, culinary experiences and special events.
Seamlessly integrated, WineDirect and Tock provide deep customer insights, reduce no-shows, improve your team's efficiency and increase sales. By knowing your guests' membership information and wine preferences before they walk in the door, you can offer world-class hospitality that your guests have come to expect.
Tock is trusted by leading restaurants and wineries around the world including Italics Winegrowers, Tank Garage, The French Laundry, SingleThread, B.R. Cohn and more.
Already a Tock and WineDirect client? Connect your accounts to unlock deep customer insight and track reservations through your Admin Panel. Email email@example.com for help and instructions.
What is Tock?
Simply put, Tock is the reservation, table management, and CRM system used by the world’s best wineries.
Tock offers the wine industry a robust reservation, guest, and table management system that puts them in control of the booking process. The platform has standard and prepaid reservations, sophisticated hospitality and dynamic pricing tools, and allows guests to see everything a winery has to offer, all in one place.
Tock has processed over $290M of prepaid reservations in addition to millions of standard reservations in 18 countries around the globe.
Who else uses Tock?
Tock is used by leading restaurants and wineries worldwide including:
How does the integration work?
To start, Tock will pull the following information from WineDirect:
When a reservation is booked, Tock will send the following information back to WineDirect:
In future we will be building out a deeper integration that will strengthen CRM capabilities and provide greater efficiencies to your team.
How do I connect my Tock and WineDirect accounts?
Connecting your Tock and WineDirect accounts is easy. First you'll need to sign up for a webservices account here. Once that's done, email firstname.lastname@example.org and they will help you set up your connection.
If you're a Lite client, please contact email@example.com and they will configure a webservices account for you.
Is Tock included in my existing WineDirect plan?
Tock operates as a separate platform and you must be a client of both WineDirect and Tock to take advantage of our integration. You can view full pricing and plan information here. To learn more, please get in touch with our team via the form on this page: https://www.tockhq.com/winedirect
What WineDirect plan tiers are eligible for the Tock integration?
Our integration with Tock is available to all Lite, Plus and Enterprise clients in the US and Canada. (Australia is coming soon.)
Can I refund reservation payments made via Tock in WineDirect?
No. Tock's payment processing operates independently of WineDirect, so it's not possible to issue a refund for any charges made during booking through WineDirect.
How does reporting work for reservations made via Tock?
Reservations made on Tock flow over to WineDirect as an order when they are reserved. These orders have Order Type = Reservation and will show the dollar amount paid on Tock.
As such, reservation orders will display in your sales reports like any other product.