FAQ: Pricing
- What are the pricing tiers?
- How long is the contract?
- Is there a per-transaction or percentage of winery sales fee?
- Is technical or customer support included?
- What payment gateway(s) can I use?
- How do I change or cancel my plan?
- What happens if I leave?
- Can I pay by check?
- Are you PCI Compliant?
- What is a Webservice?
What are the pricing tiers?
Please refer to our Plans & Pricing page for our most current pricing details. More details are available on the Billing FAQ.
Is there a per-transaction or percentage of winery sales fee?
US wineries pay a low monthly fee plus 1-2% of monthly sales based on their pricing plan. If you make more than $2 million in annual sales, we'll work with you to develop a custom quote. Reveiw the Billing FAQ for more details.
Is technical or customer support included?
Yes! All clients have access to our support team via phone and email 7 days a week, plus our extensive Documentation site to find how-to guides, videos and more.
For wineries on DTC plans, support packages are tailored to your business level and included in your pricing. You have the option to upgrade your support plan as well.
What payment gateway(s) can I use?
In the US and Canada, take advantage of our fully integrated payments solution, WineDirect Payments. In Australia, we are integrated with eWay.
What happens to my data if I leave?
You own the data, period. You can export your data anytime (the WineDirect team will assist with sensitive data (i.e. credit cards).
Are you PCI Compliant?
Absolutely! Security is very important to us. We're PCI DSS compliant so your data and customer info is ultra secure.