Deactivation: Customer Capture Feature

We are deactivating the beta feature 'Auto Digital Receipts', also known as 'Customer Capture'. This was rolled out to in beta to a few tasting rooms as a way to streamline the digital receipt process during a Point of Sale transaction.

While this was a successful trial of the concept, due to a low rate of matches found in our system our product team will discontinue it at this time and will be further assessing where to take this feature in the future to provide maximum benefit to you.

We will deactivate this feature on your Point of Sale on Thursday April 8th.

No action is required, and you may notice you will no longer have Guest Customers automatically presented with matches based on prior credit card scan in the WineDirect system. You and your staff can continue asking fist-time customers to either provide their email or enter it into the system on their behalf to send digital receipts.

Fix: Product SKUs Within A Product Bundle

If you use Product Bundles, you may have noticed intermittent cases of duplicated items within a bundle. We have now implemented a fix to prevent the specific scenario of multiple presses of the ‘Save Changes’ button unintentionally creating duplicate entries when adding items to the bundle. 

We appreciate your patience as we worked through this complex and intermittent issue.

 

Fix: Missing Order Information for Web Service Orders

After vigorous investigation and monitoring, our team has confirmed that orders upserted into the WineDirect system using a web service integration, including RMS users, are no longer missing data.

Please note that affected orders (starting March 9th) will need to be resent from the integrated application to correct for the previously missing payment and order item information.

Thank you for your patience as we worked to solve this issue with our 3rd party web services partners.

 

New: Smart Product Search

With WineDirect's brand-new search functionality, it's now easier for your customers to search and find your wine. By implementing a smart search bar within your website, consumers can quickly search your products to find their favorite wines. 

Here's what one of our beta testers had to say about the new product search functionality:

"The new update for WineDirect search tools works great! The speed is what I'm most impressed by." - Mark Kubas, Ellement Wine & Spirits

We recommend working with your designer to add search to your website. Steps can be found on our Documentation site. If you have any questions, please email support@winedirect.com.

Don't have a designer? Check out our network of Certified Designers.

Now: Getting Ready for Summer Shipping

As ecommerce and wine clubs sales continue to be strong, we’re proud to continue to partner with you to provide the best possible experience for your consumers.

This year, we are implementing our temperature controlled shipping options earlier to ensure the best possible experience for your members. As of March 1, our temperature controlled shipping solutions are available for your use - just in time for the busy spring and summer shipping season.

Learn all about getting set up for summer shipping success in this short video with Ben Kraemer.

 

We hope you enjoy the step-by-step instructions and are inspired to create shipping options to continue to delight your consumers as we welcome summer.

Partner Spotlight: WGits for Quickbooks Integration

Our partner, WineGlass Integration Technology Solutions (WGits), offer an automated solution that allows you to easily transfer transactions directly to your QuickBooks desktop application.

We recently sat down with Dan from WGits to give us an overview of the solution, including main benefits, cost, what to expect and some FAQs. Watch the video below to learn more:

 

Benefits of WGits for QuickBooks include:

• Significant time-saving benefits (10-30 hours per month!)
• Fully automated, yet flexible 
• Reduction in human error
• Easy setup and ongoing support: The WGits team configures everything for you and can be reached over the phone, email and chat for help.

WGits for QuickBooks offers WineDirect clients an easier way to reconcile your transactional data with your accounting needs, eliminating tedious administrative work and headaches for your team. 

Eligibility Requirements:

• Participants must be current customers of WineDirect and be based in the US
• Must be using Quickbooks Desktop on a PC

> To learn more about WGits for QuickBooks, please contact WGits for a demo.

Now: Update Your Browser

As part of WineDirect's ongoing commitment to security management, we are increasing online security in order to improve reliability as you manage your clubs, inventory, and winery website. As of March 22, 2021 we are recommending you to update your browser to the latest version to ensure your WineDirect login experience remains seamless.

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

If any computers or devices at your winery use another browser, it is key that you move to one of our supported browsers before March 22nd, 2021 to ensure your login experience remains seamless. If you’re already using Chrome, Firefox, Safari or Edge, click here to learn how to update your browser. We appreciate your help in meeting our mutual goal of top-notch security across our entire platform.

Fix: Easy Ship UPS Shipping Status Updates

We recently implemented a fix for an intermittent issue causing some orders using Easy Ship UPS setup to remain with a "Pending Carrier Pickup" shipping status, resulting in the “Order Has Shipped” tracking notification email failing to trigger.

We apologize for any confusion and inconvenience caused to wine club members and customers who received this delayed and in some cases duplicate notification. We are continuing to monitor while implementing additional performance improvements with UPS.

Fix: Loyalty Points in Australia

If your winery is in Australia, you may have noticed the Loyalty Points feature was unavailable over the past couple of weeks to both you and your end consumer.

Our team has now implemented a smart fix for this error and going forward the service will automatically reboot in the case of any disruption. We apologize for the inconvenience and are committed to enhancing the platform with updated technology.

New: WineDirect Academy

With the new year in full swing, we're thrilled to offer you access to brand new educational resources - all for free! There are two tracks of educational training videos working as you work to master WineDirect's robust tools. Start with WineDirect Essentials and level up to courses within WineDirect Academy!

WineDirect Essentials are for those of you just starting out and getting the hang of WineDirect's foundational tools.

WineDirect Academy is  module-based and builds on foundational tools with deep dives and best practices.

access academy

Simply create an account for free, choose which courses benefit you and then complete the modules. We think you'll love the new Academy, but don't take our word for it:

"I am loving it! I think the Academy is so great. This is fresh and in real time and feels very current. They segments are short and to the point. I know I will get a ton of use out of it." - Nancy Dunsmore, Ex Nihilo Vineyards

We are excited to support you on your journey of mastering WineDirect's robust tools. As we welcome new beginnings in 2021, we want to say thank you for your continued partnership and trust in WineDirect. Happy learning!