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Adrienne Stillman
 
May 23, 2018 | Adrienne Stillman

Now: Apply Carrots Based on Contact Type

By popular demand, we've updated our Carrot promotional tool so that you can now display targeted marketing messages based on Contact Type.

To configure, from the Store section of the Admin Panel click on Promos > Carrots. When you create a new Carrot or edit an existing one, you'll now see a section to send that message to your customers based on Contact Type.

Carrots are a great way to send targeted marketing messages - like shipping promotions or wine club perks - to your customers on your website, or communicate key information to your staff in the Point of Sale. If you aren't using them yet, learn more here.

Adrienne Stillman
 
May 21, 2018 | Adrienne Stillman

New: One Click Offers

It's only getting harder to convince consumers to complete their online purchases, and every extra click decreases the chances of winning the sale. That's why we created One Click Offers, a new promotional tool that allows you to automatically add specific items to the shopping cart via a custom URL. 

Now, instead of driving traffic to a product page and hoping the customer will add it to their cart and complete checkout on their own, with One Click Offers they'll be directed straight to the Checkout page with their shopping cart pre-filled. Fewer clicks for them, more online sales for you.

One Click Offer Demo

Here's how it works:

  • Under Store in the Admin Panel, navigate to Promos and select One Click Offers
  • Create a New Offer and give it a name
  • Select the Products and quantities you want to add to the cart
  • If desired, edit the custom URL
  • Share the custom URL on social media or via email to drive your online sales!

NOTE: One Click Offers are only compatible with our New Checkout Tools.

Example use cases:

  • Collector's Packs
  • Single SKU 3, 6 or 12 pack
  • Multi-SKU 3, 6 or 12 Pack
  • Create a special offer without having to create a Product Bundle

> For more details read the full Documentation.

FAQs

How does this work with promotions or discount pricing?
One Click Offers does not change how promotions/discounts are applied. Unless you have a special Promo that applies to all customers, they will either need to log in (to receive Wine Club Member discounts, for example) or enter the applicable Promo code. 

I haven't upgrade to New Checkout yet. Can I use One Click Offers?
One Click Offers is only compatible with New Checkout. One of the reasons we made the checkout changes was to enable development of new features like this one, as well as our new PayPal integration. If you aren't yet using the New Checkout tools, we encourage you to check them out! 

Where can I use the One Click Offer custom URLs?
You can use the One Click Offer links anywhere you would use any other URL including email marketing, social media, your blog or anywhere else on your website.

Time Posted: May 21, 2018 at 4:23 PM
Adrienne Stillman
 
May 21, 2018 | Adrienne Stillman

New: Non Vintage Label

Great news for sparkling, fortified and other non-vintage wine producers: you can now label your wine products "Non Vintage" in your WineDirect Ecommerce Store and POS!

To add or edit products one by one, simply select "Non Vintage" from the Vintage dropdown menu on the Product page:

To update existing products via Product Import, you can use the following designations in the Vintage column (not case sensitive):

  • NV
  • Non-Vintage
  • Non Vintage
  • NonVintage

By default, products labeled Non Vintage will display with this designation on your front-end website. You can customize the term your customers see via the Resource Bundle. For example, if you want the product page to say "NV", navigate to Settings > Resource Bundle and search for nonVintage, then edit as desired:

NOTE: The Non Vintage designation will NOT be passed through Web Services to partners such as ShipCompliant. If you label a product Non Vintage, the "Vintage" designation passed through Web Services will be blank.

Adrienne Stillman
 
May 10, 2018 | Adrienne Stillman

Introducing WineDirect Ideas

Your suggestions and feedback are a crucial component in shaping the future of the WineDirect platform. So we are very excited to introduce WineDirect Ideas: a new and improved way to submit and vote on your ideas.

WineDirect Ideas replaces our old Feature Request process. Now, instead of filling out a form each time you have a new request or idea for our team, you’ll be able to add it to our new public idea board. You can also view and vote for other WineDirect users’ ideas.

WineDirect Ideas

As ideas are submitted and gather votes, our product team will continuously evaluate them for demand and feasibility. We’ll keep you posted on the status of your idea as it moves through consideration to planning and completion.

You can log in to WineDirect Ideas using your ecommerce account credentials:

> Check it out!

The goal of the new forum is to increase transparency and improve collaboration, so that we can be sure we are focusing on the things you care about most. We encourage you to think outside the box: our ideas forum is a place to share broad suggestions, as well as smaller functionality requests.

Please Note: As you can imagine, we’ve received thousands of feature requests (3,476 to be exact) over the years. We’ve done our best to migrate the most popular ones into our new idea board to start, and will continue to add requests in the weeks to come. If you don’t see your historic request, please feel free to submit it as a new idea!

FAQs

How do I submit a new idea?
Visit https://ideas.winedirect.com, log in using your WineDirect ecommerce credentials, and click “Create New Idea”. As you type, you’ll see ideas that may be similar to yours. If someone else has already submitted your idea, please vote for their entry instead of creating a new one.

How do I view existing ideas?
Head over to https://ideas.winedirect.com and log in with your WineDirect ecommerce credentials. You can search ideas by keyword or filter by Status or Category.

How does the voting work?
Each user gets 10 votes and you can vote up to 3 times on a single idea. To vote for an idea, click the “Vote” button next to it and choose how many votes to allocate. When an idea you voted on is Completed, your votes will replenish. You can also remove your vote from an idea if you change your mind. We encourage you to think carefully about what ideas you vote for. This will help our team truly prioritize the items that are most important to our community. You can also reallocate your votes at any time.

I’ve maxed out my votes, but I have a new idea. Can I still add it?
If you’ve used up all ten of your votes, you can still create new ideas, but they won’t have any votes assigned to them. You can always remove votes from other ideas and reassign them.

I submitted a feature request previously, but I don’t see it listed under “My Ideas”.
If you were the first person to request the idea, you will see it listed under “My Ideas.” If your request came in after someone else’s, we’ve counted your vote for it, but you won’t see it listed in your account. Unfortunately, we aren’t able to assign ownership to past votes, but we will be able to do that going forward.

In some cases, we may not have migrated your past idea over yet. We’ve done our best to migrate the most popular feature requests, but we still have a lot to do. If you don’t see your idea, please feel free to submit it again.

How do you decide what ideas to implement?
Our product team is constantly reviewing new ideas for demand and feasibility. Once an idea has been accepted by the team, it will be marked as “Planned”. Once it’s been built, it will be marked “Completed.” We’ll keep you posted on the status of your idea as it moves through consideration to planning and completion.

What do the different Statuses mean?
There are four key statuses that indicate where an idea falls in our planning process:

  • Planned: Our team has accepted this idea and it is in the planning stage.
  • Alpha/Beta: We are currently in the process of building out this idea and testing it with wineries.
  • Completed: The idea has been built and you can now use it! Check out our New Features Blog for more information on recent releases.
  • Not Planning: We have reviewed this idea and after careful consideration we have decided that, at this time, this idea does not align well with our plans.

If an idea does not have a status, it means our team has not yet accepted it for implementation.

I have an idea for your fulfillment portal. Can I post that here?
Currently WineDirect Ideas is for ecommerce, wine club and POS ideas only. We are looking at adding fulfillment and Marketplace streams in the future.

Adrienne Stillman
 
April 12, 2018 | Adrienne Stillman

Clickable Flags in the POS

You can now click on certain automated Flags in the POS to navigate directly to the relevant screen. When a Flag is clickable, you'll see the Link icon appear next to it. Simply click on the Flag to access the link:

  • Credit Card Expired links to Credit Card section of the Contact record
  • Orders to be Picked Up (Individual order) links to the individual Order
  • Orders to be Picked Up (Count of all) links to the list of Orders that have not been picked up
  • Order is Quarantined links to the quarantined Order
  • Card Declined links to Credit Card section of the Contact record

Click here for full details on Customer Notes and Flags.

Adrienne Stillman
 
March 27, 2018 | Adrienne Stillman

Customizable Tip Percentages in the POS

You can now customize the default tip percentages that display during checkout on the POS app. To edit, navigate to Settings > POS Profiles in the Admin Panel and select the Profile you wish to edit. Make sure you check the box Tips / Gratuities under Additional Options. You'll then see an option to edit the Tip Amounts. 

Edit your default tip amount via your POS Profile settings

Note that you will need to enable tips and set these default amounts for each of your POS Profiles. Once you've updated each profile, refresh your POS app by clicking on the three horizontal lines in the top right hand corner of your device and select Reload POS. If you still do not see the updated tip percentages, please log out of the POS and then log back in.

Have additional questions? Read our full Tipping Documentation here.

Currently, the default Tip Amounts can only be set as a percent, not a fixed dollar amount. We hope to add that functionality in a future release!

Time Posted: Mar 27, 2018 at 3:53 PM
Adrienne Stillman
 
March 27, 2018 | Adrienne Stillman

Disable Credit Card Update Email Alerts

Great news! If you use our automatic Credit Card Updater tool, you can now choose to turn off customer email alerts each time a credit card is updated. This is a feature request we have received from many of you, as your club members can find the email updates confusing. For those of you who wish to keep the notification emails, no action is needed.

If you want to turn them off, go to Settings > Website Settings > Store tab > Orders section > Payment Options > Check the box next to "Opt Out of Customer Card Updater Emails"

Opt out of customer notification emails via Website Settings

That's it. No further action is needed and your customers will no longer recieve update notification emails.

Note: In order to view and edit Website Settings, you need to be enabled as a Domain Admin with Developer access. Please contact Support if you have questions or need to be enabled.

Time Posted: Mar 27, 2018 at 3:16 PM
Corinna Wang
 
February 27, 2018 | Corinna Wang

New: WineDirect Adds PayPal Express Checkout Integration

Starting today, you can add PayPal Express Checkout as a payment option on your website. We’ve fully integrated PayPal into the existing checkout flow, making it easy for your customers to use - and simple for you to collect payment.

With more than 227 million users, PayPal provides convenience and security to you and your customers, allowing them to pay with their PayPal balance, bank account or credit card without sharing or entering sensitive payment information on your website.

Key Benefits:

  • Added consumer flexibility and convenience  
  • Secure payment processing from a globally trusted company
  • Seamless integration with your existing checkout experience
  • No setup fees and easy onboarding

How to Get Started:

  • Enable WineDirect’s new checkout tools, if you haven’t already
  • Sign up for a business account with PayPal
  • Enter your PayPal credentials in your WineDirect Admin Panel
  • Start accepting PayPal payments immediately!

Get started now with easy step-by-step instructions.

Corinna Wang
 
February 6, 2018 | Corinna Wang

POS Email Marketing Opt-In

Experience a faster opt-in process for customers that want to hear from you! During the point of sale checkout process, you are asked to enter a email address in order to send an email receipt to the customer. When entering a customer's email address, you will now notice an opt-in checkbox underneath, allowing a one-step opt-in for email marketing communications. 

This will help you add customers to your marketing communications list while staying compliant. Customers who verbally opt-in to receiving marketing emails in your tasting room will have their contact record updated to a 'Single Opt-In' email status in the WineDirect CRM. The customer will also receive a 'Double Opt-In' email, allowing them to confirm their email address, giving you easier compliance to anti-spam standards in different countries.

Read more in the Documentation here.

Corinna Wang
 
January 23, 2018 | Corinna Wang

New Features Roundup Webinar Recap

Thanks to everyone that tuned in for the webinar today! You can watch the recorded webinar below:

 

As promised, here are some links to relevant signups, including new features, the early adopter program and a club survey:

  1. POS PINs: PINs brings improved security and tracking to your POS, making it easy for you to assign unique login credentials to each staff member instead of relying on one shared username and password. The 4-digit PIN speeds up transactions in your tasting room.
  2. POS Exchanges (Open Beta): When customers come into the tasting room to pick up their club or online orders, frequently they'd like to exchange items they've purchased for a different bottle.With POS Exchanges, there is one clean transaction.
  3. Loyalty Points: Loyalty programs encourage repeat customers who spend more on their purchases and return to your winery more often. So we are thrilled to now offer a fully-integrated loyalty points program. 
  4. Enhanced Ecommerce Tracking via Google Tag Manager: If you’re looking for more data to help you understand how your customers are interacting with your website - then these tools are for you. Google Tag Manager and Google Analytics offer a wealth of data, but it can be challenging to turn that into real insight for your business. We've done all the work for you!
  5. Marketplaces: Build your customer base with WineDirect’s integrated marketplace distribution network —the only one of its kind—that enables you to seamlessly connect to third-party platforms including eBay, Vivino and many top travel and luxury loyalty programs in the United States. 
  6. Early Adopter Program: The Early Adopter Program gives clients access to new products and features before they are available to everyone using the platform. Sign up to get started!
  7. Wine Club Feedback Signup: We want you to help provide input on some prototypes for new club features and consumer experiences. Feedback on the prototypes helps guide what the features will look like when they are rolled into our platform. Sign up and give your input!