Fix: Cleaning Lists

You may have noticed the Clean List tool was placing your lists into a queue, without completing a full clean of your contact's email addresses. Our team investigated and implemented a fix, ensuring that all backlogged clean jobs have now been completed. No action is needed and you can continue to clean lists and executing email campaigns as usual. 

Fix: 'Order Has Shipped' Tracking Notification Email

If your winery uses Future Ship dates, you may have noticed your 'Order Has Shipped' tracking notification email was sending intermittently for those orders.

We have now identified and updated the criteria for those emails to continue executing automatically. Over the next few days, we will continue monitoring and verifying that tracking emails for orders with a set Future Ship Date are consistently sending.

Thank you for your patience as we identified the root cause to ensure a permanent fix was implemented so that your customers can continue to get pertinent tracking information via email.

 

Now: Updated Bottle Deposits in British Columbia

You may have heard that starting October 1st deposits for containers over 1L (Magnums) are going from $0.20 to $0.10 in British Columbia. 

WineDirect has taken steps to update our back end system on October 1st to ensure you are charging the correct bottle deposit fee going forward. Since this change will happen automatically, there is no action is needed from you.

>Learn more from Return-It here 

We look forward to continuing to support you and your DTC business.

Fix: 3 Updates

Over the past few weeks, our team has cleaned up some minor bugs across the platform. These fixes are part of our ongoing commitment to improve our software and give you the best experience as you grow your DTC business.

1. Default Shipping Strategy Fix

We have now fixed a bug affecting default shipping strategies in the new Products section. Previously, if a product was set to use a default shipping strategy and then you updated the default, the product no longer continued to use the default.  Instead, the product populated the name of the prior shipping strategy default rather than what was currently set to default.

With this fix you can be assured that your default shipping strategy will dynamically update across all products, if they are set to use a default shipping strategy.

2. Alphabetical Product Listings

We have now implemented alphabetical Product listing filters. This should speed up your workflows and help you complete tasks quicker.

3. Contact Status Updates

We have updated the way that Contact Status is populated. Previously, with dated holds & cancellations the Contact Status wouldn't dynamically update after that future date passed. With this fix, we have retroactively fixed all incorrect Contact Status fields and it will be updated going forward as a sync will happen every night to ensure this field is up-to-date and accurate.

Stay tuned for more fixes and keep the ideas coming in the Ideas Forum!

Fix: POS PINs

If your winery uses PINs on the Point of Sale, you may have noticed some latency when trying to login last week. A small group of you were intermittently unable to login while using PINs.

Our team investigated the cause and have implemented a fix by upgrading our infrastructure. No action is needed on your part and you and your staff can continue to login using PINs as you normally do.

Fix: PayPal Visibility Improvements

We have recently completed work on how WineDirect transactions appear in PayPal, making it easier for you to find important order infoprmation.

You can easily see the WineDirect Order # and WineDirect Order ID within a transaction within PayPal's portal. Save time by searching by Order # and Order ID in Paypal and easily export that information with PayPal's transaction export.

Stay tuned for more updates as we work on other PayPal improvements in the coming months.

Fix: Several Minor Updates

Over the past few weeks, our team has cleaned up some minor bugs across the platform. These fixes are part of our ongoing commitment to improve our software and give you the best experience as you grow your DTC business. Starting today you will notice that you can now:

• Sign on the signature screen on an iPhone with the POS app
• See a filled out //AdditionalContactBlob// for secondary emails only, instead of just the unfilled text: //AdditionalContactBlob// on all emails
• Ensure FlipToShipX no longer checks inventory
• Filter by customized orders and be able to see past page 1 without losing the filter view
• Search for products on your front-end website without timeouts

We have also made some improvements within our new Products section:

• Uploading images fix has been implemented
• Clubs drop down under product security shows up to active 20 clubs and is now searchable
• Product listing alphabetical sort is fully functional

Keep your ideas coming in the Ideas Forum!

Fix: Tracking Numbers Sync

We have now fixed an intermittent lag that was affecting tracking numbers being sent back to WineDirect Ecommerce. Due to an increase in shipping volume, we've changed the way tracking numbers are synced, ensuring optimal performance going forward.

Previously, wineries syncing their tracking information from either WineDirect Fulfillment or ShipCompliant may have experienced intermittent delays with tracking numbers being updated back into WineDirect Ecommerce. This may have caused customers to receive delayed package tracking emails.

This fix will make the post-purchase experience seamless for your customers once again!

Now: Club Processing Emails Are No Longer Sent To Cancelled and On Hold Members

You can now send emails from club processing without worrying about sending to members that are Cancelled or On Hold. 

Previously, if a member cancelled or was put on hold after being added to a club shipment, they would still receive emails sent from the club processing tool. With the potential of increased club changes, you can now effectively target club communications, sending only to active members in the shipment.

This change was a direct result of your feedback in the Ideas Forum with 42 votes! Keep the ideas coming!

Fix: Login Redirect

Accessing WineDirect's Admin Panel is critical for your business. That's why when some of you were reporting a redirect issue when trying to access the Admin Panel, our team investigated immediately. We have now determined a cause requiring you to adjust some settings within Google Chrome.

If you are using the Chrome browser, it’s likely the ‘Block third-party cookies’ setting is turned on, resulting in a looping redirect back to the login page. To verify, click Chrome>Preferences>Privacy and Security>Site Settings>Cookies and site data>Block third party cookies. Toggle it to OFF.

You’ll then want to clear, enable, and manage cookies in Chrome - you can do that easily by following these steps.