Fix: Pending Orders Bug

We have recently implemented an automatic process to verify order status within WineDirect. Your winery may have noticed that some of your orders were left on a pending/pending status, even though they were completed orders. Moving forward, we now have a more robust and automatic tool to handle issues like these to ensure your reporting and accounting is consistent.

No manual intervention or additional setup is needed. Should you experience the above situation in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Fix: Increase SearchOrder Results from 100 to 5000

If you have previously required a historical data request, you may have noticed an error that caused the limitation of 100 rows on SearchOrders response.

 

To allow for more extensive SearchOrder requests, we have increased the row count limitation on SearchOrder responses from 100 to 5000, providing a more detailed and comprehensive reporting experience for your winery.

 

If you have any questions about this change, please contact support@winedirect.com.

New: Point of Sale App Version

Great news! We are publishing a new version of our POS app on the Apple App Store, in anticipation of supporting a new EMV Bluetooth card reader for your tasting room. Please note that the App functionality has not changed outside of adding additional functionality to support the new card reader.

If you are setting up a new terminal in your tasting room, you may notice a few references to this card reader, called VivoPay. You can ignore this if you are not a member of the initial closed beta group, simply uncheck the 'Is New Vivo Pay Terminal' during your setup process if you are setting up a Move 5000 device.

If you have any questions, you can always reach out to support@winedirect.com. Thank you!

Fix: Loyalty Points

If your winery uses loyalty points, you may have noticed some of your customers not accruing their points with some orders, or having those points deducted when initiating a partial refund. We have recently completed development on a loyalty points updater process that fixes two scenarios with loyalty points - the first is when an order does not accrue loyalty points, and the second is when an order with loyalty points is partially refunded.

What this process does is it looks for orders that did not accrue loyalty points and applies it automatically. In addition, this program also fixes the issue with partially refunded orders having all their loyalty points deducted. This process will add the correct number of points back to those partially refunded orders.

No manual intervention or additional setup needs to be completed. We hope your customers can continue to enjoy their loyalty points programs!

Update: Web Service Update

UPDATE - June 9th, 2022: 

We originally planned to deploy a change to our web service APIs on June 13th. Since the email was sent out, some of our partners have discovered issues we did not foresee, and we are postponing the web service deployment. Our team is working diligently towards a fix.

If you have already updated your APIs, we recommend reverting to the existing setup of web services until we have more information.

If you have questions about the deployment delay, please feel free to contact edwin.lo@winedirect.com for assistance. We appreciate your patience.

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As part of our commitment to continuous improvement of the WineDirect platform, we are implementing some changes to our web services to ensure API calls continue to flow automatically. Any integrations that use the below endpoints will need to be updated by June 13th.

Changes will be applied to the following endpoints:

• OrderService v300
• OrderService v301

And only on these methods:

• SearchOrders()
• GetOrderDetail()

We will be converting the OrderNumber attribute from a double to a string for these methods.

Any integrations that use the previously mentioned methods will need to be changed. The deadline for the changes is June 13th.

We sincerely appreciate your understanding and co-operation. If you have any questions, please feel free to email edwin.lo@winedirect.com, and we will get back to you shortly.

Fix: WorldPay Payment Integration

For those wineries using WorldPay and have seen disruption in their service, our apologies as we understand your frustration. We have reached out to the WorldPay team on multiple occasions but have not received any updates on their end.

Going forward, we recommend that WorldPay users switch to our fully-integrated payment processing solution, WineDirect Payments, which includes:

• Enhanced security
• Exclusive features
• Unparallel customer service
• Low rates

>>Learn more about WineDirect Payments here.

Fix: ShipCompliant & EasyShip Integration

If your winery uses EasyShip with ShipCompliant, you may have noticed some synching issues over the past few months. We are happy to report that ShipCompliant has rolled out a fix for the integration. You can look forward to having tracking numbers synching with the EasyShip source code. >>Click to view more about EasyShip

 

If you continue to have issues with using EasyShip alongside ShipCompliant, please reach out to ShipCompliant here.

Fix: Duplicated SKUs in Product Bundle

Recently, Product Bundles produced some unexpected workflows while adding SKUs to the bundle. These were intermittent and caused some SKUs duplications when the user repeatedly pressed the 'save changes' button. 

To mitigate this in the future, our team has added additional safeguards to prevent this from happening from now on. It would be best to double-check your Product Bundles to ensure the SKUs listed are not duplicated. If you discover a duplicated SKU, simply delete the duplicate and re-save.

Thank you for your patience as our team worked diligently for a quick fix.

Should you experience a situation similar to the above in the future, please email support@winedirect.com, and our team will be happy to help you troubleshoot. Thank you.

Update: Log4j

You may have heard about a recent security flaw affecting Log4j. WineDirect has been actively investigating the WineDirect platform for any potential logging vulnerability from Log4j, a common logging library used in many software applications.

After preforming a thorough review of all systems that may have been affected, we have concluded that no internal or external customer data has been impacted.

Please feel free to reach out to us at security@winedirect.com if you have any questions or concerns.

Now: Action Needed for Orders Destined for Alabama

You may have heard that as of August 1st, the state of Alabama permits direct-to-consumer wine shipments. If your winery uses ShipCompliant for compliance, you may notice orders destined for Alabama are no longer quarantined.

With these updates, you may need to update your State Profile and Shipping Strategy within your Admin Panel in WineDirect so that Alabama is a valid location. You can contact support for additional assistance, if needed, by emailing support@winedirect.com