Corinna Wang
September 21, 2020 | Corinna Wang

Fix: 3 Updates

Over the past few weeks, our team has cleaned up some minor bugs across the platform. These fixes are part of our ongoing commitment to improve our software and give you the best experience as you grow your DTC business.

1. Default Shipping Strategy Fix

We have now fixed a bug affecting default shipping strategies in the new Products section. Previously, if a product was set to use a default shipping strategy and then you updated the default, the product no longer continued to use the default.  Instead, the product populated the name of the prior shipping strategy default rather than what was currently set to default.

With this fix you can be assured that your default shipping strategy will dynamically update across all products, if they are set to use a default shipping strategy.

2. Alphabetical Product Listings

We have now implemented alphabetical Product listing filters. This should speed up your workflows and help you complete tasks quicker.

3. Contact Status Updates

We have updated the way that Contact Status is populated. Previously, with dated holds & cancellations the Contact Status wouldn't dynamically update after that future date passed. With this fix, we have retroactively fixed all incorrect Contact Status fields and it will be updated going forward as a sync will happen every night to ensure this field is up-to-date and accurate.

Stay tuned for more fixes and keep the ideas coming in the Ideas Forum!

Time Posted: Sep 21, 2020 at 1:52 PM
Corinna Wang
August 12, 2020 | Corinna Wang


If your winery uses PINs on the Point of Sale, you may have noticed some latency when trying to login last week. A small group of you were intermittently unable to login while using PINs.

Our team investigated the cause and have implemented a fix by upgrading our infrastructure. No action is needed on your part and you and your staff can continue to login using PINs as you normally do.

Time Posted: Aug 12, 2020 at 11:14 AM
Corinna Wang
July 22, 2020 | Corinna Wang

Fix: PayPal Visibility Improvements

We have recently completed work on how WineDirect transactions appear in PayPal, making it easier for you to find important order infoprmation.

You can easily see the WineDirect Order # and WineDirect Order ID within a transaction within PayPal's portal. Save time by searching by Order # and Order ID in Paypal and easily export that information with PayPal's transaction export.

Stay tuned for more updates as we work on other PayPal improvements in the coming months.

Time Posted: Jul 22, 2020 at 2:50 PM
Corinna Wang
June 24, 2020 | Corinna Wang

Fix: Several Minor Updates

Over the past few weeks, our team has cleaned up some minor bugs across the platform. These fixes are part of our ongoing commitment to improve our software and give you the best experience as you grow your DTC business. Starting today you will notice that you can now:

  • Sign on the signature screen on an iPhone with the POS app
  • See a filled out //AdditionalContactBlob// for secondary emails only, instead of just the unfilled text: //AdditionalContactBlob// on all emails
  • Ensure FlipToShipX no longer checks inventory
  • Filter by customized orders and be able to see past page 1 without losing the filter view
  • Search for products on your front-end website without timeouts

We have also made some improvements within our new Products section:

  • Uploading images fix has been implemented
  • Clubs drop down under product security shows up to active 20 clubs and is now searchable
  • Product listing alphabetical sort is fully functional

Keep your ideas coming in the Ideas Forum!

Time Posted: Jun 24, 2020 at 9:20 AM
Corinna Wang
May 13, 2020 | Corinna Wang

Fix: Tracking Numbers Sync

We have now fixed an intermittent lag that was affecting tracking numbers being sent back to WineDirect Ecommerce. Due to an increase in shipping volume, we've changed the way tracking numbers are synced, ensuring optimal performance going forward.

Previously, wineries syncing their tracking information from either WineDirect Fulfillment or ShipCompliant may have experienced intermittent delays with tracking numbers being updated back into WineDirect Ecommerce. This may have caused customers to receive delayed package tracking emails.

This fix will make the post-purchase experience seamless for your customers once again!

Time Posted: May 13, 2020 at 11:43 AM
Corinna Wang
April 22, 2020 | Corinna Wang

Now: Club Processing Emails Are No Longer Sent To Cancelled and On Hold Members

You can now send emails from club processing without worrying about sending to members that are Cancelled or On Hold. 

Previously, if a member cancelled or was put on hold after being added to a club shipment, they would still receive emails sent from the club processing tool. With the potential of increased club changes, you can now effectively target club communications, sending only to active members in the shipment.

This change was a direct result of your feedback in the Ideas Forum with 42 votes! Keep the ideas coming!

Corinna Wang
April 14, 2020 | Corinna Wang

Fix: Login Redirect

Accessing WineDirect's Admin Panel is critical for your business. That's why when some of you were reporting a redirect issue when trying to access the Admin Panel, our team investigated immediately. We have now determined a cause requiring you to adjust some settings within Google Chrome.

If you are using the Chrome browser, it’s likely the ‘Block third-party cookies’ setting is turned on, resulting in a looping redirect back to the login page. To verify, click Chrome>Preferences>Privacy and Security>Site Settings>Cookies and site data>Block third party cookies. Toggle it to OFF.

You’ll then want to clear, enable, and manage cookies in Chrome - you can do that easily by following these steps.

Corinna Wang
April 14, 2020 | Corinna Wang

Fix: Point of Sale Receipt

If your winery prints receipts after a transaction on the Point of Sale, you may have noticed extra blank spaces on customer receipts.

Our team investigated the cause of the blank spaces some of you were experiencing and have implemented a fix. No action is needed on your part and you can continue to print receipts from the POS as usual.



Corinna Wang
April 14, 2020 | Corinna Wang

Fix: Improved Validation for Product Bundles

Last week, we improved validation for Product Bundles within the new Products section. Previously, the new section allowed users to set product quantities within a bundle to zero. With this improved validation, the minimum quantity is now 1 by default going forward.

If you have already set up a Product Bundle in the new Products section with a quantity of zero, you will need to go back in and change the quantity from zero to 1 to ensure optimal performance.

This is just one of a few updates to improve product bundles we have made in the past few weeks to ensure a smooth checkout experience for your customers.

Corinna Wang
March 3, 2020 | Corinna Wang

Fix: eWay Club Processing Bug

If your winery is in Australia, your club processing functionality has been fully restored. We have now implemented a fix for the freezing that was occurring with the eWay payment gateway while processing club members with an expired credit card. You can now process your club as usual, without having to perform any extra steps.