Corinna Wang
August 23, 2021 | Corinna Wang

Fix: Point of Sale Error

On August 21, beginning at approximately 1pm, we experienced an outage with some users reporting extreme delays or a fatal system error when trying to use the POS application. Our engineers identified and fixed the issue at 3:52pm.

Please verify through your gateway that payment was successfully captured for any orders with a pending payment and pending order status during this incident window. >>Click to view instructions here

Please note: If you've had to complete any payments manually, you’ll need to go to status and change to ‘completed’.

We will have a detailed Root Cause Analysis of the outage available within the next 5 days once we complete our internal analysis. We apologize for the disruption.

Time Posted: Aug 23, 2021 at 12:16 PM Permalink to Fix: Point of Sale Error Permalink
Corinna Wang
August 11, 2021 | Corinna Wang

New: Delivering Industry-Leading Data Security

WineDirect achieves PCI DSS Service Provider Level 1 Compliance – Highest Level of Security in the Protection of Credit Card and Cardholder Data. >>Read the Press Release here.

With the massive growth in ecommerce last year, the number of online credit card transactions skyrocketed. Hand-in-hand with this growth comes increased security risks to credit card data. That's why at WineDirect, we took the necessary steps to ensure we continue to protect you and your customers' data.

At WineDirect, we take security very seriously and are pleased to announce the achievement of Payment Card Industry Data Security Standard (PCI DSS) Service Provider Level 1 Compliance. Level 1 demonstrates the most stringent compliance standard for the safe handling of credit cardholder data. The Attestation of Compliance was granted by Certified Auditor 360 Advanced Inc., after a rigorous 8 month audit process. You can rest easy knowing WineDirect has satisfied adherence to the same expectations as platforms such as Shopify and BigCommerce.

I recently sat down with Ken Escueta, Director of Platform Engineering at WineDirect, to have a coffee chat about some of WineDirect's recent security upgrades. You can watch it below:


It’s important that we do everything possible to safeguard customer data as a key part of our promise to be The Winery’s Champion. We will continue to diligently review and evolve security policies, practices and infrastructure frequently. Thank you for your continuing partnership!

Time Posted: Aug 11, 2021 at 9:38 AM Permalink to New: Delivering Industry-Leading Data Security Permalink
Corinna Wang
July 27, 2021 | Corinna Wang

Fix: EMV Refund Flow

If your winery is U.S-based and uses the chip reader with WineDirect Payments, you may notice a change to your EMV refund workflow. We have removed the card-present refund option, aiming to improve both the staff and customer experience.

Previously, the refund flow assumed that a customer would be present in the tasting room for a refund, and the terminal prompted them to insert the card used in the original sale. We found that customers aren't usually physically in the Tasting Room during the refund process. By eliminating this unnecessary process and the additional clicks involved, the refund workflow is faster and reduces refund errors.

Time Posted: Jul 27, 2021 at 9:09 AM Permalink to Fix: EMV Refund Flow Permalink
Corinna Wang
July 6, 2021 | Corinna Wang

Fix: Same-Day Refunds on EMV Terminal

If your U.S.-based winery uses the EMV chip reader, you may have noticed same-day refunds were not being properly refunded in the Zeamster gateway. Our team has now fixed the error and you can now cancel the order in the Admin Panel (Status tab > Cancel Order > Process) to successfully change the status in the gateway (Zeamster) from ‘Approved’ to ‘Voided.’

Thanks for your patience as we continue to ensure smooth refunds for both your winery staff and customers.

Time Posted: Jul 6, 2021 at 9:26 AM Permalink to Fix: Same-Day Refunds on EMV Terminal Permalink
Corinna Wang
June 29, 2021 | Corinna Wang

Fix: XML Errors

If you encounter a blank XML or invalid XML error when calling Web Services, please retry your calls at later time. Thank you for your patience and understanding as we continue work in 2021 on platform stabilization improvements.

Time Posted: Jun 29, 2021 at 10:27 AM Permalink to Fix: XML Errors Permalink
Corinna Wang
June 15, 2021 | Corinna Wang

Fix: Checkout Completion for Some Australian Wineries

If your winery is located in Australia, you may have noticed your consumers experiencing intermittent errors when trying to purchase wine on your website. In some cases, consumers were hit with error messages upon submitting their web order, preventing them from completing the checkout process.

Our team identified the issue and worked tirelessly to fix it. Thank you for your patience.


Time Posted: Jun 15, 2021 at 3:49 PM Permalink to Fix: Checkout Completion for Some Australian Wineries Permalink
WineDirect Team
May 26, 2021 | WineDirect Team

Now: California Sales Tax Change for Marketplaces

You may have heard of a recent change to the California state statute for 3rd Party Marketers and wineries using their services. Essentially, the obligation to collect and remit sales tax for sales to consumers using 3rd Party Marketers will now shift from the winery “seller” to the marketplace.  This means our marketplace partners will start remitting California sales tax for orders originating from their platform. Vivino will be starting that remittance effective May 1st, so we are outlining a couple of simple steps for orders to ensure tax collection continues to run smoothly

Tax Disbursement

As part of our monthly disbursement process, WineDirect will be disbursing the sales tax amounts to our partners (ie. Vivino) and no longer passing those onto the winery, specifically only for California destination orders. You will see this in the form of a debit as a part of your statements, so that the tax amount is deducted from our total disbursement amount.

Tax Reporting with ShipCompliant Integration

Since our partners will remit California taxes on sales to consumers made through their platforms, you will need to ensure that these California destination orders are not included within your California reports. 

For wineries integrated with ShipCompliant this will require changing the status of the orders in ShipCompliant, from ‘Shipped’ to ‘In Process’, and the removal of the tracking number on those same orders. We have confirmed this with ShipCompliant's support as the best way to exclude those orders from your tax forms. This can be done either one by one in the ShipCompliant portal, or in bulk. The bulk option is by downloading the orders in ShipCompliant, changing their status & removing tracking numbers, and then reuploading the file. This update would need to occur the first of the month to effect prior month.

We will be working to automate this step, so you will not have to take these actions in the future.  We will keep everyone updated once timing for this automation has been determined.

Tax Reporting for those WITHOUT ShipCompliant Integration

Since our partners will remit California taxes on sales to consumers made through their platforms, you will need to ensure that these California destination orders are not included within your California reports.

For wineries that use one of the reports or obtain the data via an integration for your compliance filing, your compliance expert will have all the data that they need to determine how to deal with those orders.  While not exclusive, some possibilities are simply to delete the California orders, or bulk upload all the orders and then modify California orders so they do not count towards the tax calculation.  This process would need to be completed by the first of each month to effect prior month.

We would recommend that you talk to your compliance expert prior to taking any action in order to cover additional details that may be required. 

Time Posted: May 26, 2021 at 1:00 PM Permalink to Now: California Sales Tax Change for Marketplaces Permalink
Corinna Wang
May 24, 2021 | Corinna Wang

Fix: SiteAdmin Backend Permission Checks

As part of our ongoing commitment to security and PCI Compliance standards, we have recently identified a deficiency in the enforcement of our admin roles that temporarily allowed a Basic Admin User to edit or delete the profiles of Domain and Master Admins. We quickly worked to implement a patch and added an additional layer of security to prevent this in the future.

No action is needed from you, we have rolled this update out across the platform successfully on May 24th. Thank you for your understanding.

Time Posted: May 24, 2021 at 11:57 AM Permalink to Fix: SiteAdmin Backend Permission Checks Permalink
Andrea Smalling
May 20, 2021 | Andrea Smalling

New Offer: Enolytics Helps Turn Data into Action

What should Wineries be doing post COVID-19 closures? Embrace Data!

Here we are in May, over a year since COVID-19 shut everything down and finally, in most areas, the world seems to be slowly opening up. For wineries, this is excellent news as guests once again venture out to enjoy the in-person winery experience. And what’s really exciting is that many wineries are entering spring/summer 2021 with a whole new set of tools learned over the past year. Wineries are embracing digital marketing in so many forms – social media, email marketing, paid search, online advertising – all designed to engage with consumers and drive them to websites (or into tasting rooms) to buy wine. The next few months we’re going to see wineries perform a delicate balancing act as we return to the land of in-person visitation while working hard not to forget about our new-found digital friends who have been supporting us over the past year.

One thing that will help wineries continue to thrive both in ecommerce and on-site activities is data. Acquiring new consumers is getting to be increasingly expensive as competition increases. Using your own existing data to understand and engage with consumers is an incredibly effective way to maximize your winery marketing efforts. Think of it from your own perspective as a consumer. What is more effective at driving you to purchase something? A generic email showcasing wines that you’re unfamiliar with or clearly don’t appeal to you? Or a personalized email that is addressed to you (properly!) and features wines that you know and love? Maybe the email even references a recent purchase you’ve made and provides a recipe for an appetizer that pairs amazingly with the wine. Or perhaps it’s a note from the Winemaker just to check in to see how you enjoyed the wine? To be able to do these things you need good data and you need to know what to do with it.

I know what you’re thinking – who has the time? Resources? Knowledge? We are all out here trying to sell wine. Completely understandable. This is why Cathy Huyghe and the team at Enolytics, have been working to solve for this problem. Enolytics takes your winery data from within the WineDirect system and creates simple to navigate (as Cathy says “It’s designed for wine people, not just data people!”) reports and dashboards from which wineries can find the data that is most important to them to help guide decision-making. The ability to perform customer segmentation and data cleansing is just the beginning. With Enolytics, wineries benefit from advanced reporting for immediate results, and support resources available 24/7. 

Enolytics are generously offering a special incentive for WineDirect clients: a 30-day free trial and zero set up fees along with a 15% discount on the first year’s subscription. This offer is good through September 6, 2021. Set up is fast and easy and the team at Enolytics will walk you through the whole thing. Click here for more information.

Time Posted: May 20, 2021 at 8:00 AM Permalink to New Offer: Enolytics Helps Turn Data into Action Permalink
Corinna Wang
May 19, 2021 | Corinna Wang

Fix: Database Index for POS

We have recently deployed a database index that fixed an inefficiency within Loyalty Points. On May 8th, this caused POS users to be unable to log in for a couple of hours. Those who were able to log in experienced a very slow response.

This permanent fix has patched the inefficiency and POS users will be able to interact with the app as usual. We apologize for the impact to your business and will continue to monitor POS as we move into busy tasting season.


Time Posted: May 19, 2021 at 10:50 AM Permalink to Fix: Database Index for POS Permalink