New: Live Chat for DTC Pro and DTC Advanced

If your U.S.-based winery is on the new DTC Pro or DTC Advanced plan, you now have access to enhanced support with live chat functionality and help from our senior Support Specialists. This team is made up of the people who know WineDirect best, and are dedicated to giving you a quick and thorough response, leveraging their collective knowledge and new tools like live chat. 

Haven't used our chat feature yet? Check out our Resource Kit with steps for accessing chat, as well as other tips for reaching WineDirect and our partners. Of course, you can always connect with us by emailing support@winedirect.com or calling 800-819-0325 too.

We’ve also launched WineDirect Academy, an on-demand educational resource that you can access for free - anytime, anywhere. We encourage you to check it out so you and your team can take full advantage of the platform’s robust toolset.

The Client Success Team is here for you seven days a week, with ample coverage during business hours, ready to assist when it's convenient for you. We are always happy to help!