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WineDirect Payments

WineDirect Payments makes it easy for you to process transactions through your POS, wine club and ecommerce site. Seamlessly integrated with the rest of our offerings in the US and Canada, WineDirect Payments includes:

  • Exclusive features such as Automatic Credit Card Updating, Same Day Refunds on POS, and the EMV terminal (coming soon). 
  • Top-notch customer service, available 24/7 from a team with deep experience with the wine industry.
  • Enhanced security, complete PCI compliance and $100,000 in protection against a data breach.
  • Easy setup: All WineDirect clients are pre-approved for processing, and setup generally takes only a day. 
  • Competitive rates and discounts on tasting room hardware.

> Learn more about our integrated payments solution.

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FAQs

What plan tiers are eligible for WineDirect Payments?

Our integrated payments solution is available to all Lite, Plus and Enterprise clients in the US and Canada. We plan to offer this to more countries in 2019.

Is WineDirect Payments part of my existing ecommerce plan?

WineDirect Payments is billed separately from your WineDirect Lite, Plus, Ecommerce or POS plan, and you'll need to go through an additional application step to get fully up and running. Click here to learn more and request a quote.

How do a get more information or request a quote?

Visit this page for more information about integrated payments: https://www.winedirect.com/solutions/integrated-payment-processing 

Fill out this form to request a quote. Our Payments team will follow up shortly to perform a rate review and provide an application: https://www.winedirect.com/request-a-quote/

Who is the team behind WineDirect Payments?

WineDirect Payments is powered by Change Merchant Solutions (CMS), a leader in the payments business since 2006 and a WineDirect preferred partner since 2012. They support hundreds of wineries on our platform and have proven to be a trusted payments provider with great service and competitive rates. To date, Change Merchant Solutions has processed over 5 million transactions for our winery clients. This strong track record made them the obvious choice to partner with for deeper integration.

I'm currently a Change Merchant Solutions (CMS) client. How does this affect me?

As an existing WineDirect and CMS client, you are already realzing the benefits of this partnership.

There is nothing changing about your service or pricing. Please just note that your billing and other documents will now say "WineDirect Payments" instead of "Change Merchant Solutions". 

You can also look forward to more streamlined customer service and exclusive new features, including the EMV card reader.

When will the EMV card readers be ready?

The EMV card reader is currently in beta testing. We will update you when it is ready for launch.

Who should I contact for WineDirect Payments and hardware support?

For 24/7 payment processing and tasting room hardware support, contact our Payments team at support@winedirectpayments.com or 818-346-9888.

How do I set up my WineDirect Payments account?

You can get set up in just a few simple steps. Follow these directions to link your account.

I don't want to make a change. Can I continue to use my existing payment provider?

WineDirect Payments is our preferred payments solution as it is fully integrated with all of our products and services and offers exclusive access to features including the EMV card reader. However we will continue to support other payment providers for the time being.

 

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