The Configure section allows you to setup a contact should someone respond to a text message that cannot be handled by the system. For example, if a customer were to respond to an order tracking text message then the contact in the configure section would be notified.
You can setup a single contact that will receive notices should a customer respond to a system text message. Complete the following steps to configure the contact:
1. Navigate to Contacts > Text Messages > Configure.
2. Enter the email or mobile number of the contact. Only one email address or phone number can be entered.
3. Click Save Change.
|Email To||The email address that you wish to be notified with when a customer replies to a system text message.|
|SMS To||The mobile phone number that you wish to be sent a text to when a customer replies to a system text message. Please note that this field cannot accept any special characters, input the phone number as numbers only.|